Senior HR Business Partner
1PasswordSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Human Resources, TechnologyIndustries
Requirements
- 2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role
- Excellent verbal and written communication skills: clear, professional, empathetic, and responsive
- Highly organized and able to manage communication with 200+ employees
- Comfortable working autonomously with minimal supervision
- Strong attention to detail, ability to prioritize, and comfort handling sensitive information
- Strong understanding of HR processes within an Indian employment context (plus)
- Previous experience working with a Global Capability Center (GCC) or consulting firm (highly preferred)
Responsibilities
- Act as the primary HR contact for all Global Capability Center (GCC) employees
- Respond to day-to-day questions about leave, attendance, payroll, policies, benefits, remote work, and HR processes
- Provide quick, reliable, and empathetic support to improve employee engagement and satisfaction
- Conduct consistent check-ins to understand employee well-being, workload, and challenges
- Document conversations, track trends, and escalate issues when needed
- Manage and track employee requests (pay raises, promotion discussions, policy clarifications, time-off approvals, role changes)
- Ensure all issues are triaged through ShyftLabs; not directly through client managers
- Coordinate with HR & Operations leadership for escalations
- Assist with day-to-day onboarding touchpoints, documentation collection, welcome communication, and orientation scheduling
- Support smooth offboarding including notices, IT access removal, documentation, and exit feedback
- Clearly communicate policy updates to GCC employees
- Ensure adherence to attendance, leave, hybrid work, and performance expectations
- Run periodic pulse surveys to monitor engagement
- Support small-scale cultural or recognition initiatives to increase connection and retention
- Lead annual performance reviews for GCC employees, ensuring expectations are met and feedback is continual
- Maintain up-to-date employee records and lifecycle status (probation, promotions, renewals)
- Log employee conversations and maintain accurate documentation for audit purposes
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Employee Experience Coordinator role?
Candidates need 2-5 years of experience in HR coordination, HR operations, employee relations, or a similar role, along with excellent verbal and written communication skills, high organization to manage 200+ employees, ability to work autonomously, and strong attention to detail.
Is this a remote or hybrid position?
This information is not specified in the job description.
What is the salary or compensation for this role?
This information is not specified in the job description.
What does the company culture or work environment look like at ShyftLabs?
This information is not specified in the job description.
What makes a strong candidate for this Employee Experience Coordinator position?
A strong candidate is proactive, well-organized, and a strong communicator able to build relationships with 200+ employees, handle day-to-day HR inquiries empathetically, work autonomously, and support engagement and retention initiatives.
ShyftLabs
Data-driven decision-making solutions for organizations
About ShyftLabs
ShyftLabs helps organizations adopt a data-first approach to their decision-making processes. Their services focus on establishing systems that enable companies to make quicker and more informed decisions based on data analysis. This approach allows businesses to gain insights that can keep them ahead of their competitors. Unlike other companies that may offer generic consulting services, ShyftLabs emphasizes the importance of data in driving decisions, ensuring that organizations can leverage their data effectively to enhance their strategic planning and operational efficiency.
None, CanadaHeadquarters
2018Year Founded
VENTURE_UNKNOWNCompany Stage
Data & Analytics, ConsultingIndustries
11-50Employees
Benefits
Health Insurance
Hybrid Work Options
Professional Development Budget
Risks
Increased competition from startups offering innovative, cost-effective solutions.
Growing demand for in-house analytics teams reducing reliance on consultants.
Rapid AI advancements may outpace ShyftLabs' current technology offerings.
Differentiation
ShyftLabs specializes in data governance, warehousing, and predictive analysis services.
The firm empowers organizations with a data-first approach for decision-making.
ShyftLabs establishes processes for faster, insightful decisions to outpace competition.
Upsides
Increased demand for data governance due to stricter privacy regulations.
Growing interest in predictive analytics in retail for inventory optimization.
Rising adoption of cloud-based BI tools among SMEs for cost-effectiveness.
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