ekspert(-ka) relacji z klientem (Select BO) at Santander

Kraków, Lesser Poland Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Wykształcenie wyższe
Ponad 3-letnie doświadczenie w bankowości i sprzedaży usług/produktów bankowych, w tym produktów inwestycyjnych
Cenisz kontakt z ludźmi i budowanie długotrwałych relacji opartych na zaufaniu
Wiedza w zakresie funkcjonowania rynku kapitałowego oraz jego instrumentów
Umiejętność stawiania ambitnych celów i komfort w pracy z jasno określonymi kierunkami
Komfort w pracy indywidualnej i zespołowej
Chęć rozwoju w bankowości i zdobywania nowych kompetencji w specjalizacjach (Select, Hipoteka, MŚP)
Mile widziane
Umiejętność porozumiewania się w języku angielskim na poziomie komunikatywnym (kontakt z klientem zagranicznym)
Doświadczenie w sprzedaży produktów inwestycyjnych (w tym funduszy)
Prawo jazdy kat. B

Responsibilities

Obsługa klienta zamożnego
Zapewnienie profesjonalnej obsługi i najlepszych doświadczeń związanych z wizytą w oddziale
Oferowanie i promowanie produktów bankowych
Realizacja indywidualnych i zespołowych zadań sprzedażowych
Telefoniczny i bezpośredni kontakt z klientami
Budowanie długotrwałych relacji z klientami oraz pozyskiwanie nowych
Praca w zgodzie z obowiązującymi procedurami i standardami we wszystkich kanałach dystrybucji

Skills

Key technologies and capabilities for this role

Client RelationsBanking SalesInvestment ProductsCapital MarketsFunds SalesSales Targets

Questions & Answers

Common questions about this position

What employment contract and duration is offered?

The position offers an employment contract (umowa o pracę) initially for 7 months, with the possibility of an indefinite contract after the onboarding period.

Is this a remote or on-site position, and where is it located?

This is a stationary (on-site) position in the 23rd Branch in Krakow at ul. Kapelanka 42A.

What are the key requirements for this role?

Candidates need a higher education degree, over 3 years of experience in banking and sales of banking products including investment products, knowledge of the capital market and its instruments, and a focus on building long-term client relationships.

What is the company culture like at Santander?

The company values relationships with people, diversity among employees, providing the best client experiences in the financial sector, and believes everyone can bring a unique perspective regardless of individual predispositions.

What makes a strong candidate for this customer relations expert role?

Strong candidates have over 3 years in banking sales especially investment products, enjoy client contact and building trust-based relationships, set ambitious goals, work well individually and in teams, and seek development in banking specializations like Select.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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