Customer Experience Join Journey Manager
BrightseedSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
eCommerce, RetailIndustries
Requirements
- +3 years in eCommerce management, operations, or digital coordination
- Strong attention to detail and a structured, hands-on work style
- Excellent communication and collaboration skills with the ability to multitask in a fast-paced environment
- Strong analytical mindset with the ability to interpret data, identify trends, and translate KPIs into actionable insights
- Experience with project coordination, CRO program, A/B testing and UX improvement initiatives
- Proficiency in Excel/Google Sheets and analytics tools (e.g., GA4, Looker Studio, Incorta)
- Experience with Salesforce Commerce Cloud is a strong plus
- Experience with Monetate or similar A/B testing and personalization platforms is a strong plus
- Understanding order management, payment flows, returns, and fraud handling is a plus
- Fluent in English; additional European languages are a plus
Responsibilities
- Support the execution of A/B tests and CRO experiments to improve onsite performance
- Monitor test performance, document results, and contribute to reporting and insights
- Track key site KPIs (e.g., conversion, engagement, bounce rate) and assist in generating actionable insights to inform optimization and roadmap decisions
- Collaborate with cross-functional teams to identify, test, and implement optimization opportunities
- Support digital roadmap initiatives (e.g., new country rollouts, payment/shipping improvements) by assisting with competitor benchmarking, data consolidation, and business case development for enhancement requests
- Support QA testing and validation of enhancements and new functionalities, coordinating with global and local teams on translations and UAT to ensure smooth and consistent rollouts across markets
- Collaborate with Customer Service and Logistics to support the end-to-end customer journey, including payments, returns, fraud alerts, and maintain up-to-date FAQ content
- Support issue resolution and system improvements by monitoring order-related problems, payment failures, and fraud alerts, and assisting in the maintenance of platforms like SFCC, ERP, PIM, and payment gateways
- Assist with promotional campaign setup, coupon codes, and content slot updates
- Track and analyze promotional and coupon code performance and support go-live validation
Skills
A/B Testing
CRO
KPIs
QA Testing
UAT
SFCC
ERP
PIM
Payment Gateways
Competitor Benchmarking
Skechers
About Skechers
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
Related Jobs
RemoteRemoteDigital Marketing Animator
Boston DynamicsSalary not specified
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
RemoteDigital Manager (Seattle Coffee Gear)
CSC GenerationSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteDirector, Web
CalendlySalary not specified
- Full Time
- Expert & Leadership (9+ years)
RemoteAccount Director- Strategic CRO Accounts
H1Salary not specified
- Full Time
- Senior (5 to 8 years)
RemoteOptimization Scientist
Red Cell PartnersSalary not specified
- Full Time
- Senior (5 to 8 years), Expert & Leadership (9+ years)
RemoteSenior Manager, Ecommerce Business Operations
SpreetailSalary not specified
- Full Time
- Senior (5 to 8 years)
RemoteWebsite Engineering
ElevenLabs$120,000 - $180,000/year
- Full Time
- Junior (1 to 2 years)