eCommerce Operations & CRO Coordinator - Europe (100%) at Skechers

Cham, Zug, Switzerland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

eCommerce, RetailIndustries

Requirements

+3 years in eCommerce management, operations, or digital coordination
Strong attention to detail and a structured, hands-on work style
Excellent communication and collaboration skills with the ability to multitask in a fast-paced environment
Strong analytical mindset with the ability to interpret data, identify trends, and translate KPIs into actionable insights
Experience with project coordination, CRO program, A/B testing and UX improvement initiatives
Proficiency in Excel/Google Sheets and analytics tools (e.g., GA4, Looker Studio, Incorta)
Experience with Salesforce Commerce Cloud is a strong plus
Experience with Monetate or similar A/B testing and personalization platforms is a strong plus
Understanding order management, payment flows, returns, and fraud handling is a plus
Fluent in English; additional European languages are a plus

Responsibilities

Support the execution of A/B tests and CRO experiments to improve onsite performance
Monitor test performance, document results, and contribute to reporting and insights
Track key site KPIs (e.g., conversion, engagement, bounce rate) and assist in generating actionable insights to inform optimization and roadmap decisions
Collaborate with cross-functional teams to identify, test, and implement optimization opportunities
Support digital roadmap initiatives (e.g., new country rollouts, payment/shipping improvements) by assisting with competitor benchmarking, data consolidation, and business case development for enhancement requests
Support QA testing and validation of enhancements and new functionalities, coordinating with global and local teams on translations and UAT to ensure smooth and consistent rollouts across markets
Collaborate with Customer Service and Logistics to support the end-to-end customer journey, including payments, returns, fraud alerts, and maintain up-to-date FAQ content
Support issue resolution and system improvements by monitoring order-related problems, payment failures, and fraud alerts, and assisting in the maintenance of platforms like SFCC, ERP, PIM, and payment gateways
Assist with promotional campaign setup, coupon codes, and content slot updates
Track and analyze promotional and coupon code performance and support go-live validation

Skills

Key technologies and capabilities for this role

A/B TestingCROKPIsQA TestingUATSFCCERPPIMPayment GatewaysCompetitor Benchmarking

Questions & Answers

Common questions about this position

What experience is required for this eCommerce Operations & CRO Coordinator role?

Candidates need +3 years in eCommerce management, operations, or digital coordination, along with experience in project coordination, CRO programs, A/B testing, and UX improvement initiatives. Proficiency in Excel/Google Sheets and analytics tools like GA4, Looker Studio, and Incorta is required, with Salesforce Commerce Cloud, Monetate, and understanding of order management as strong pluses.

Is this position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with in this role?

You'll collaborate closely with cross-functional teams, including Customer Service, Logistics, global and local teams for QA and UAT, to support CRO activities, site performance, and operational processes.

What makes a strong candidate for this position?

A strong candidate is highly organized, data-driven, with strong attention to detail, a structured hands-on work style, excellent communication and collaboration skills, and a strong analytical mindset to interpret data and drive insights in a fast-paced environment.