Associate Counsel, Employee Benefits
Voya FinancialSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Mental Health, HealthcareIndustries
Requirements
- Master’s level counselling qualification appropriate to professional standards of your jurisdiction in Canada (Essential)
- Current registration or accreditation with a relevant professional body (Essential)
- Experience working with a broad range of psychological health and workplace related issues, including mental health, trauma, stress, relationship issues, child related issues, anxiety, and substance related issues (Desired)
- Experience working in high pressure, time limited environments (Desired)
- Experience working with high-risk cases such as suicide, abuse, substance use and abuse (Desired)
- Minimum of 3 years working experience with therapeutic delivery post qualification (Desired)
- Computer literacy and ability to type fast
- Bilingualism (English and French) is an asset
- Ability to effectively merge Clinical and EAP focus
- Client service orientation
- Articulate
- Good telephone manner and ability to provide telephonic therapy
- Good clinical understanding and ability to manage risk
- Good time management ability
- Ability to work within a team
- Ability to work well under pressure
- Business and commercial awareness
Responsibilities
- Provide the first point of contact for service users accessing EAP/Mental Health service either via the helpline or online chat facility
- Support and contain service users in the moment with brief goal focused therapeutic support and psychoeducation
- Complete appropriate brief clinical assessment to determine the service user needs
- Conduct robust risk assessments and swiftly implement risk management plans as required
- Based on the outcome of clinical assessment, identify support available and appropriate to the service user either via the EAP/Mental Health short term counselling or other services, local charities, health care as clinically appropriate
- Accurately capture all information on the clinical database pertinent to the clinical management of the case
- Adhere to all clinical and operational protocols, standards, service levels and procedures
- Work collaboratively with our global clinical teams
- Liaising with affiliate clinicians for appointments and case updates as required
- Contribute to the service and business development as required
- Flexibility in working hours and activities in line with business needs
- Play an active role in governance and quality assurance as required
- Handle call intake and act as the first point of contact for employees and their dependants accessing Lyra Health Canada services
- Provide in the moment counselling support including containing risk where appropriate
- Work with a wide range of presenting issues and severity
- Robustly manage risk cases
- Quickly assess clinical needs
- Implement clinically appropriate treatment plans and monitor and case manage
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary for the EAP Case Manager position?
This information is not specified in the job description.
Is this a remote position, or is there a required location?
This information is not specified in the job description.
What qualifications are required for this role?
A Master’s level counselling qualification appropriate to professional standards in Canada and current registration or accreditation with a relevant professional body are essential.
What are the key responsibilities of the EAP Case Manager?
Responsibilities include providing first point of contact via helpline or chat, brief clinical assessments, robust risk assessments and management, implementing treatment plans, and collaborating with global clinical teams.
What experience makes a strong candidate for this position?
Experience working with a broad range of psychological health and workplace related issues, including mental health, trauma, stress, relationship issues, and child related issues, is desired.
Lyra Health
Digital mental health care services for employees
About Lyra Health
Lyra Health offers mental health care services through a digital platform, primarily targeting businesses that want to support their employees. The company connects employees with a network of over 20,000 vetted mental health providers, offering services like therapy, coaching, and self-guided programs, accessible in-person or online. What sets Lyra Health apart is its concierge model, which provides personalized care and 24/7 support from care navigators. The goal is to improve employee wellness while helping businesses reduce healthcare costs.
Burlingame, CaliforniaHeadquarters
2015Year Founded
$671.3MTotal Funding
SERIES_FCompany Stage
Social Impact, HealthcareIndustries
1,001-5,000Employees
Benefits
Lyra for Lyrians - Full access to Lyra’s mental health services for employees and their eligible dependents—at no charge
Health benefits - Comprehensive medical, dental, and vision benefits, along with a free monthly membership to One Medical
Financial rewards - Generous compensation, 401k, and equity options
Paid time off - Guilt-free time to unwind and recharge, including four weeks of vacation and paid holidays
Tech stipend - Monthly stipend to spend on technology needs
Snacks & meals - Monthly Uber Eats and NatureBox credits to nourish body and mind
Risks
Increased competition from platforms like Ginger and Headspace Health.
Potential regulatory scrutiny over data privacy concerns with digital platforms.
Economic downturns may lead to reduced corporate spending on employee benefits.
Differentiation
Lyra Health offers a concierge member experience with personalized mental health care.
The company has a global network of 20,000 providers in over 200 countries.
Lyra's evidence-based approach results in 7x better outcomes than traditional plans.
Upsides
Lyra Health's partnerships with AT&T and CHA validate its market position.
The company has sustained a 26% reduction in healthcare costs over four years.
Lyra's expansion into teen mental health care addresses a growing market need.
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