[Remote] EA - Customer Success Manager at Bonterra

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of experience in Customer Success, Account Management, or a similar customer-facing role with a strong strategic component
Proven ability to develop and execute success plans, drive goal alignment, and deliver measurable value to customers
Strong analytical mindset with experience using customer health data and reporting tools to inform decisions
Excellent communication skills with the ability to build trust, lead strategic conversations, and influence stakeholders at all levels
Ability to manage multiple priorities in a dynamic, mission-driven environment
Experience supporting nonprofit or Corporate Social Responsibility (CSR) programs is a plus
Willingness to travel up to 20% for customer meetings and strategic planning sessions

Responsibilities

Serve as a strategic advisor by partnering with customers to understand their mission-driven objectives and aligning Bonterra solutions to their success metrics
Develop, manage, and track comprehensive customer success plans to ensure progress against defined goals and key outcomes
Lead regular strategic check-ins and business reviews to measure impact, share insights, and adjust plans based on evolving customer needs
Monitor customer health and usage trends using internal tools, identifying at-risk scenarios early and implementing action plans for resolution
Act as the primary point of contact for customer engagement, ensuring continuity, satisfaction, and long-term value realization
Collaborate with cross-functional teams including Product, Sales, and Support to ensure a unified and impactful customer experience
Promote the use of Bonterra’s community resources, online tools, and best practices to drive customer self-sufficiency and program expansion
Continuously improve internal processes to support scalable, data-informed customer success strategies

Skills

Bonterra

Technology solutions for social impact organizations

About Bonterra

Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.

Austin, TexasHeadquarters

2023Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Social ImpactIndustries

1,001-5,000Employees

Benefits

Generous Flexible Time Off

Paid Holidays

Paid Volunteer Time

Paid Parental Leave

Paid Sick Leave

Health Insurance

Vision Insurance

Dental Insurance

Life Insurance

Resources for savings and investments

Opportunities to learn, develop, network, and connect

Risks

Competition from established players like Blackbaud and Salesforce.org is intense.

Potential integration challenges from recent acquisitions could disrupt operations.

Dependence on partnerships like iWave may pose risks if synergies aren't realized.

Differentiation

Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.

The company focuses on empowering social impact initiatives with advanced technology solutions.

Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.

Upsides

Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.

Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.

Bonterra's expansion into employee engagement solutions broadens its market reach.

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