E-commerce Specialist

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Company: Fluentbe
• Brief Description: Fluentbe, a rapidly growing technology startup recognized as one of the FT1000 fastest-growing companies in Europe, is seeking a Sales Specialist. This role will focus on driving sales of Fluentbe Smart Learning through e-commerce channels and app stores. The specialist will be responsible for customer satisfaction, identifying areas for improvement, and leveraging data to optimize the customer journey.

Requirements

• Experience:
  • Minimum 2-3 years of experience in e-commerce or sales/marketing.
  • Focus on the language learning industry is preferred.
• Technical Skills:
  • Proficiency in marketing automation tools.
  • Experience with data analysis tools (e.g., Google Analytics, Looker Studio).
  • Knowledge of advertising platforms (Google Ads, Facebook Ads, Instagram, TikTok).
  • Ability to design and optimize Customer Journey.
  • Experience with CX projects.
• Analytical Skills: Ability to identify and analyze customer problems.
• Feedback Analysis: Knowledge of tools for collecting and analyzing user feedback.
• Industry Knowledge: Awareness of e-commerce trends and UX/UI best practices.
• Language Skills: Business-level English proficiency.
• Soft Skills: Entrepreneurial spirit, effectiveness, and self-reliance.

Responsibilities

• Product Sales: Drive sales of Fluentbe Smart Learning through e-commerce and app stores (Apple App Store & Google Play Store).
• Customer Feedback: Monitor customer opinions and needs, gather feedback, and propose improvements to enhance customer satisfaction within e-commerce.
• Customer Journey Optimization: Identify areas for improvement and implement actions to increase user convenience and satisfaction.
• Automated Communication: Create automated messages and personalize customer communication.
• Email Management: Manage the email database and effectively utilize it.

Company Information

• Company Name: Fluentbe
• Industry: E-Learning
• Function: Marketing
• Mission: To make learning simple and enjoyable.
• Locations: Offices in Poland and Spain; half of the team works remotely.
• Growth Recognition: Ranked among the FT1000 fastest-growing companies in Europe.
• Services: Offers language learning solutions for B2B clients in Poland, Czech Republic, Slovakia, Hungary, and Spain.

Application Instructions

• (Information on application instructions is missing from the provided text.)

Additional Information & Benefits

• Work Arrangement: Remote work with the option to work in the office.
• Flexibility: Flexible working hours for work-life balance.
• Impact: Opportunity to have a real impact on product development.
• Learning: Free English/German lessons with practical application opportunities.
• Team: Collaboration with a young, international team.
• Tools: Access to modern work tools.
• Environment: Friendly, non-corporate work environment.
• Social: Team outings and events.