NB) - CDI at Kiavi

Lezennes, Hauts-de-France, France

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Fashion, E-CommerceIndustries

Requirements

Experience in operations management, particularly in e-commerce or IT support environments
Strong technical and functional knowledge in client channels and sales (CCV) verticals
Ability to manage and lead a team of support engineers (OPS)
Proficiency in incident management, diagnostics, impacts, and resolutions
Skills in collaboration with development teams to integrate RUN activities and anticipate production impacts
Capability to organize, prioritize RUN activities (alerts, incidents, problems)
Experience in documentation (procedures, REX, resolution guides)
Knowledge of KPIs, quality of service practices, standardization, and automation
Leadership in promoting service quality culture across business and technical teams
Crisis management skills for major incidents, including coordination and communication

Responsibilities

Organize and prioritize RUN activities: supervise alerts, incidents, and problems
Serve as the reference point for incident diagnostics, impacts, and resolutions
Pilot and support the OPS team on technical and functional aspects
Collaborate with development teams to integrate RUN activities and anticipate production impacts
Draft and maintain documentation (procedures, REX, resolution guides, etc.)
Implement and standardize OPS practices and service quality, monitor KPIs, and propose improvements
Evangelize service quality culture among business and technical teams
Intervene in analysis and resolution of major incidents, coordinating necessary resources and communication
Act as the relay for the Service Manager
Ensure optimal service quality, high reactivity to incidents, risk anticipation, platform reliability, and contribution to crisis situations

Skills

Key technologies and capabilities for this role

E-CommerceOperations ManagementClient ChannelsSales OperationsIT OperationsMarketplace ManagementSecond-Hand PlatformsDSI Management

Questions & Answers

Common questions about this position

Is this position remote or on-site?

This is an on-site position.

What benefits does Kiabi offer?

Kiabi offers a complete onboarding and training program, internship gratification, 25% discount on KIABI products, and employee shareholding with a 7.99% increase in share value in 2025. The company is certified Great Place to Work in all countries.

What are the main responsibilities of the E-Commerce Operation Manager?

Responsibilities include organizing and prioritizing RUN activities, supervising alerts, incidents and problems, serving as the reference point for diagnostics and resolutions, piloting the OPS team, collaborating with development teams, maintaining documentation, standardizing OPS practices, and promoting quality of service culture.

What is the company culture like at Kiabi?

Kiabi emphasizes a responsible and sustainable fashion mission, certified Great Place to Work globally, with dynamic DSI teams focused on client and employee experience. The culture promotes loving one's job, colleagues, and clients, fostering growth and unique experiences for collaborators worldwide.

What experience is needed to succeed in this role?

Strong candidates should have experience managing operations in e-commerce or IT support, leading engineering teams on functional and technical aspects, handling incident resolution, and standardizing quality practices in a dynamic tech environment serving large-scale client channels.

Kiavi

Provides financing solutions for real estate investors

About Kiavi

Kiavi provides financing solutions specifically designed for real estate investors. The company offers a range of loan products, including Fix and Flip loans, Bridge loans, DSCR Rental loans, and Rental Portfolio loans, which allow investors to manage multiple properties with a single payment. Kiavi's digital platform streamlines the application process for hard money loans, enabling clients to apply, track their loan status, and receive funding more quickly than traditional methods. This technology-driven approach sets Kiavi apart from competitors by making real estate financing more efficient and accessible. The company's goal is to simplify the funding process for real estate investors, helping them successfully grow their portfolios. Since its founding in 2013, Kiavi has funded over 65,000 homes and rentals, achieving a higher success rate in transactions compared to industry standards.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$234.6MTotal Funding

DEBTCompany Stage

Fintech, Real EstateIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Disability Insurance

Life Insurance

Remote Work Options

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Paid Leaves

Risks

Increased competition from fintech startups could erode Kiavi's market share.

Rising interest rates may decrease demand for Kiavi's real estate loans.

Potential regulatory changes could increase compliance costs for Kiavi.

Differentiation

Kiavi leverages advanced technology for faster, reliable real estate financing solutions.

The company offers diverse loan products, including Fix and Flip and Bridge loans.

Kiavi's digital platform simplifies loan application and management for real estate investors.

Upsides

Kiavi's securitization deals show strong institutional demand for their loan products.

The rise of data-driven decision-making benefits Kiavi's advanced data models.

Growing popularity of rental portfolio loans enhances Kiavi's appeal to investors.

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