Remote

E-Commerce Customer Support Specialist (Remote)

Philippines

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
E-CommerceIndustries

Position Overview

  • Location Type: Remote
  • Job Type: Not specified
  • Salary: Not specified

We are looking for a Professional E-Commerce Customer Support Specialist to join our team and provide top-tier assistance to our customers. The ideal candidate is highly skilled in handling customer inquiries, processing returns, managing refunds, and resolving order issues with a polished and professional English accent.

Requirements

  • Previous experience in e-commerce customer support, preferably in a remote setting.
  • Excellent written and verbal communication skills with a clear, neutral or polished English accent.
  • Proficiency in Zendesk, BigCommerce, SellerCloud, ShipStation, and Refund Sniper is a plus.
  • Ability to problem-solve and handle customer concerns with patience and professionalism.
  • Strong attention to detail and ability to work independently in a remote environment.

Responsibilities

  • Provide exceptional customer support via email and phone, ensuring a seamless customer experience.
  • Process returns and refunds efficiently using Refund Sniper.
  • Manage and resolve customer order issues with professionalism and urgency.
  • Handle FedEx and other carrier claims, ensuring accurate tracking and resolution.
  • Utilize Zendesk, BigCommerce, SellerCloud, and ShipStation to manage tickets and order processing.
  • Maintain detailed records of customer interactions and resolutions.

Benefits

  • Competitive salary and performance-based incentives.
  • Opportunity to work remotely from anywhere.
  • A collaborative and supportive work environment.

Additional Details

  • Employment Type: Remote
  • Workplace: Remote
  • Language: English
  • Department: Not specified
  • Published: 2025-03-31
  • Remote: Yes

Skills

Zendesk
BigCommerce
SellerCloud
ShipStation
Refund Sniper
Customer Service
Communication
Problem-Solving
Attention to Detail

Remote

Global employment platform for payroll management

About Remote

Remote.com is a global employment platform that helps businesses hire, manage, and pay employees in various countries. It simplifies international human resources tasks such as compliance, payroll, and benefits management, allowing companies to focus on their core operations. Remote.com stands out by prioritizing data security with ISO27001 certification and SOC 2 compliance, while offering a flexible pricing model that reduces manual work. The company's goal is to provide a comprehensive solution for efficiently managing international talent.

San Francisco, CaliforniaHeadquarters
2019Year Founded
$482.5MTotal Funding
SERIES_CCompany Stage
Consulting, CybersecurityIndustries
5,001-10,000Employees

Benefits

Remote Work Options
Unlimited Paid Time Off
Flexible Work Hours
Paid Parental Leave
Mental Health Support
Stock Options
Professional Development Budget
Home Office Stipend
Company Social Events

Risks

AI-powered HR platforms like Borderless AI could threaten Remote's market share.
Competitors like Deel show rapid growth, indicating a highly competitive market.
Stablecoin payments trend could pose a risk if Remote doesn't adapt quickly.

Differentiation

Remote offers a unified platform for managing global payroll and compliance.
Remote's ISO27001 and SOC 2 certifications ensure high standards of data security.
Remote Global Benefits simplifies multi-country health insurance management with Kota's integration.

Upsides

Remote's stablecoin payments feature addresses demand for flexible international contractor payments.
Remote's entry into Japan expands its reach in high-demand international employment markets.
The global payroll solutions market is projected to reach $10.5 billion by 2030.

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