Document Production Lead at Williams

Myrtle Point, Oregon, United States

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$64,600 – $64,600Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

Bachelor’s degree or equivalent with years of experience able to substitute
Minimum of 6 years prior office experience, word processing or document production experience
Expert knowledge of Microsoft Office suite (Word, Excel, PowerPoint); certification desired
Experience with tape and/or audio file transcription desired
Expert software application troubleshooting skills
Expert knowledge of and requisite computer skills for the firm-supported software; proficiency in using department-specific equipment/technology/software and hardware
Ability/desire to learn new software packages
Supervisory experience; 1+ years preferred
Ability to articulate ideas, motivate the team and follow policies and procedures to manage client expectations and promote a healthy work environment
Attention to detail with emphasis on accuracy and quality
Outstanding communication and interpersonal relationship building skills verbally and in writing

Responsibilities

Intakes work requests from the client; including clarification of job instructions and negotiation of deadlines with the requester. Seeks alternate solutions to deadline requests, as needed
Uses advanced knowledge to complete complex and/or advanced work requests; assists with all work requests, as needed
Responsible for production of work in terms of the consistency, accuracy, and quality of delivery. Focuses on individual accountability of team members and alternative planning, as needed
Exemplifies proper professional expectations for team members when dealing with client requesters and client work requests
Responds to customer inquiries and complaints in a timely and professional manner
Assists the Supervisor or Manager in implementation of administrative and/or other procedures or systems
Communicates regularly with the Supervisor or Manager on issues affecting capacity, response time, and/or technical issues relating to work requests
Maintains team’s adherence to company policies (conduct, attire, performance, attendance)
Ensures focus and coordination is present on and between shifts in the production of deliverables to the client in order to meet or exceed the client’s expectations for quality, timeliness and service
Helps to foster a proactive environment of continuous service enhancement and relationship building with the client; encourages staff to bring forward ideas to help service quality and/or productivity
Trains more junior staff members, as needed
Works collaboratively, ensuring lines of communication remain open and flexible, within and across team members
Actively facilitates regular production and staff meetings
Contributes to and attends individual team member meetings with the Supervisor or Manager for performance management (reviews, warnings, feedback)
Recommends individual development goals, training, etc. to Supervisor or Manager to enhance team skill levels
Monitors and encourages achievement of team members’ training, performance, and development plans
Implements new and/or revises existing procedures, as needed, to meet Client needs and improve productivity/utilization