[Remote] District Success Manager, Khan Kids at Khan Academy

Mountain View, California, United States

Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

3+ years of customer success, account management, or education-focused customer support experience
Deep understanding of teachers and school districts
Passion for education
Outstanding communication skills
Experience creating dynamic professional learning experiences
Project management and prioritization experience
Ability to execute and support multiple school district accounts

Responsibilities

Drive successful district implementations from post-sales throughout the lifecycle of the relationship
Design and deliver professional learning for PK–2 teachers, coaches, and administrators
Build adoption plans with clear milestones and track activation and classroom use
Maintain CRM hygiene and capture notes, tasks, and health signals
Understand nuanced school district needs and navigate complex discussions
Devise and implement initiatives to encourage teacher and student usage
Identify and share account expansion opportunities
Collaborate with the Khan Academy District Success team
Demonstrate a detailed understanding of the Khan Academy Kids app and web dashboard
Channel voice-of-customer to Product, Content, and Engineering
Support curriculum and content alignment based on customer needs

Khan Academy

Provides free online educational resources

About Khan Academy

Khan Academy offers free online educational resources and courses for students of all ages. The platform provides instructional videos, practice exercises, and a personalized learning dashboard that allows users to learn at their own pace. Students can access a wide range of subjects, including math, science, history, and more, making it a comprehensive learning tool. Unlike many other educational platforms, Khan Academy focuses on providing all its resources for free, ensuring that anyone with internet access can benefit from high-quality education. The goal of Khan Academy is to democratize education and make learning accessible to everyone, regardless of their background or location.

Palo Alto, CaliforniaHeadquarters

2006Year Founded

$15.8MTotal Funding

GRANTCompany Stage

Social Impact, EducationIndustries

1,001-5,000Employees

Benefits

Competitive salaries

Health and wellness benefits

Flexible time off

401(k) + matching

Affinity groups

Paid parental leave

Fun virtual events

Risks

Reliance on AI tools raises concerns about data privacy and security.

Partnership with Microsoft may limit flexibility in technology choices.

Resistance from educators towards AI tools in humanities subjects could hinder adoption.

Differentiation

Khan Academy offers a mastery-based learning system for personalized student progress.

The platform provides free SAT, LSAT, and Praxis prep in collaboration with major organizations.

Khan Academy's AI tool, Khanmigo, enhances learning with GPT-4 technology.

Upsides

Khan Academy's partnerships expand its reach and resources, enhancing educational offerings.

Growing demand for personalized learning tools boosts Khan Academy's relevance and adoption.

Increased philanthropic funding supports Khan Academy's mission to democratize education.

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