District Manager - New York City at Rothy's

New York, New York, United States

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$120,000 – $140,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, FashionIndustries

Requirements

Expert knowledge of brand, product fit, wear, and sizing
Deep knowledge of every style and out-of-this-world customer service skills
Ability to train and support store leadership teams on efficient store operations, policies, procedures, and SOPs
Solutions-oriented problem solving skills
Ability to partner with Regional Director and cross-functional business partners
Ambassador of Rothy’s mission and core values
Ability to influence, train, and support store leaders
Skills in analyzing sales, returns, KPIs, trends, and customer-oriented product insights
Experience in advising on coaching for high performance and managing employee relations with values-based leadership
Ability to monitor staffing, payroll optimization, inventory management, and internal systems

Responsibilities

Oversee store leaders in your district and ensure delivery on company directives and expectations
Proactively partner and communicate in decision making with cross functional business partners to drive business results for district stores
Proactively identify trends and provide recommendations for process and system changes to drive business improvements
Provide expert brand and product knowledge training to all store leaders and collaborate with HQ business partners when additional or deeper training or information is needed to help improve customer experience and employee knowledge
Build and maintain community through helping develop and inspire in store activations/events in your locations
Proactively train the district store leaders on SOPs, store guidelines and expectations and ensure store compliance and execution. Gather insights and feedback for the Retail Operations team to further evolve/enhance to support the business or teams
Analyze and deliver customer-oriented product insights and their potential business impact to Retail and Leadership Cross-functional partners
Report, analyze, and advise on sales, returns, KPIs and trends and work with store leaders to develop action plans to address opportunities and celebrate successes and partner with Regional Director on any significant learnings that impact the business
Advise Store Managers on coaching for high performance and closely manage employee relations concerns with values-based leadership
Responsible for monitoring staffing and payroll optimization
Oversee inventory management and management of our internal systems to process orders and manage inventory effectively
Set clear performance expectations for all stores

Skills

Retail Management

Customer Experience

Store Operations

Team Training

Leadership

Problem Solving

SOP Implementation

Operational Efficiency

Rothy's

Sustainable footwear and accessories brand

About Rothy's

Rothy's creates stylish footwear and accessories using recycled materials, such as plastic bottles and marine plastic. Their products include shoes, handbags, and other accessories, all designed for environmentally conscious consumers. Rothy's operates through a direct-to-consumer model, selling products online at rothys.com, which allows them to control their brand and customer experience. What sets Rothy's apart from competitors is their strong commitment to sustainability, continuously using eco-friendly materials and practices to reduce environmental impact. The company's goal is to provide fashionable and comfortable products while promoting environmental responsibility.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$235.4MTotal Funding

SECONDARYCompany Stage

Consumer GoodsIndustries

201-500Employees