Disputes Technical Advisor at Global Payments

Alpharetta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Requirements

Bachelor's Degree in IT, Computer Science, MIS or Business, or equivalent work experience such as relevant technical background and/or work product/SME knowledge in lieu of a degree
Typically Minimum 8 Years Relevant Experience in Coding, Designing and Developing
Preferred Qualifications
Certifications in database or other technologies used by the application (e.g., Oracle, Web, Java; PCI certifications)
Technical skills: Database Development skills in Oracle 10g/11g PL/SQL; Database Administration skills in Oracle 10g/11g; C, C++, ANSI C; VB.NET, ASP.NET and Microsoft Visual Studio; UNIX/Linux Operating Systems

Responsibilities

Coordinates and/or provides technical direction and support to multiple work teams regarding multiple work components for a product, platform, or project solving complex issues with diverse scopes (including solution design, problem resolution and management, application maintenance, project requests and system enhancements)
Serves as the primary technical escalation point of contact for the management of project systems issues that require in-depth evaluation of variable factors and/or multiple components, using independent judgment to resolve varied and complex issues based on specialized experience and knowledge
Assumes project management role and/or Subject Matter Expert and is recognized as technical authority; consults regarding possible software solutions using a wide-range of specialized experiences, professional concepts, and company objectives to resolve complex issues involving multiple components in a creative and effective way
Participates in client facing meetings, joint venture discussions, vendor partnerships, client and internal development team working solutions to determine solution approaches
Interacts with a diverse range of leaders, including senior management or possibly executive leadership and clients
Tracks assigned tasks for component(s) to keep on schedule and to recommend adjustments to resource allocation based on work prioritization; provides the work initiative's Project Manager with input for status reporting
Reviews deliverables for content, accuracy, and potential system impacts for assigned tasks; reviews deliverables for alignment with objectives and provides feedback and recommendations
Provides the technical direction of the assigned work components for a product, platform or project; negotiates with stakeholders to determine scope and budget of work activities which advance business objectives and client needs; builds and maintains customer relationships
Provides training to help team members increase their effectiveness

Skills

Key technologies and capabilities for this role

Project ManagementSolution DesignSystem IntegrationTechnical EscalationStakeholder ManagementProblem ResolutionApplication MaintenancePayments Technology

Questions & Answers

Common questions about this position

What is the salary range for the Disputes Technical Advisor role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What are the minimum qualifications for this role?

The minimum qualifications include a Bachelor's Degree and relevant experience or degree in IT.

What is the company culture like at Global Payments?

The company has a dynamic team driven by passion for success, delivering best-in-class payment technology and software solutions, and helping millions grow with confidence.

What makes a strong candidate for the Disputes Technical Advisor position?

Strong candidates will have a Bachelor's Degree in IT or relevant experience, along with the ability to provide technical direction, manage complex projects, act as a technical authority, and interact with senior leaders and clients.