Job Title: Technical Support Specialist

Salary:

$21.64/hour

Location Type:

Work-From-Home

Employment Type:

Full-time

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About Dutchie:

Founded in 2017, Dutchie is a comprehensive technology platform powering dispensary operations and providing consumers with safe and easy access to cannabis. Dutchie aims to further support the positive societal change the cannabis industry brings through wellness benefits, social justice, and empowering local communities via tax revenue. Powering thousands of dispensaries across 40+ markets in the United States and Canada, Dutchie is the leading technology company in the cannabis space, recognized by Fast Company as one of the 10 Most Innovative Companies in North America and listed two years in a row on LinkedIn’s Top 50 Startups.

Dutchie has raised over $600M in funding, backed by prominent investors including D1 Capital Partners, Tiger Global, Dragoneer, DFJ Growth, Thrive Capital, Howard Schultz, Snoop Dogg’s Casa Verde Capital, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

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Ready to Make a Difference in the Cannabis Industry?

At Dutchie, we're dedicated to increasing accessibility to cannabis by empowering dispensaries and guiding consumers through a seamless experience. Our Support Team is central to this mission, ensuring every dispensary and shopper receives top-tier tech support to thrive with our platform.

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About the Role:

As a key technical escalation point, you will help customers overcome complex challenges, providing in-the-moment solutions and feedback that shapes our platform's future. Your expertise will ensure our customers' operations run smoothly.

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Key Responsibilities:

• Become an expert in the Dutchie ECommerce platform, supporting all legal cannabis markets.
• Assist dispensary and consumer customers via email, phone, and live chat.
• Troubleshoot hardware and software, managing multiple issues simultaneously.
• Test solutions for emerging issues and contribute to knowledge sharing across teams.
• Contribute product feedback to the organization for future platform development.

Hours of Operation: 5am-6pm PST Monday-Friday, 6am-6pm PST Saturday-Sunday. Open availability (evenings, weekends, and holidays) is required for this role.

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Your Background:

• 1+ years in a customer support role with a strong aptitude for problem-solving.
• Exceptional written and verbal communication skills.
• Proficiency in web-based software, CRMs, and Google Suite.
• Flexibility to work evenings, weekends, and holidays as needed.

Bonus Points for:

• Experience in the legal cannabis market or with a customer support team.
• Familiarity with the Dutchie platform.
• Familiarity with Zendesk, Salesforce, Slack, and Zoom.

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What We Offer:

• Compensation: $21.64/hour, with opportunities for advancement.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• Equity Opportunity: Stock options for all employees.
• Work-From-Home Support: Office stipend to set up your workspace.
• Flexible Time Off: Vacation and sick days.

If you’re passionate about cannabis and ready to make a real impact, we want you on our team!

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Equal Employment Opportunity:

At Dutchie, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.