Dutchie

Dispensary Support Representative

Remote

Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Cannabis Technology, E-commerceIndustries

Requirements

Candidates should have at least 1 year of experience in a customer support role with strong problem-solving abilities. Proficiency in web-based software, CRMs, and Google Suite is required. Flexibility to work evenings, weekends, and holidays is also necessary. Experience in the legal cannabis market or with the Dutchie platform, along with familiarity with Zendesk, Salesforce, Slack, and Zoom, are considered bonus points.

Responsibilities

The Dispensary Support Representative will become an expert in the Dutchie ECommerce platform and provide support to dispensary and consumer customers via email, phone, and live chat. Responsibilities include troubleshooting hardware and software issues, managing multiple issues simultaneously, testing solutions for emerging problems, and contributing to knowledge sharing and product feedback for platform development. Open availability for evenings, weekends, and holidays is required.

Skills

Technical Support
ECommerce Platform
Customer Support
Troubleshooting
Hardware
Software
Communication

Dutchie

Technology solutions for cannabis dispensaries

About Dutchie

Dutchie provides technology solutions tailored for the cannabis industry, focusing on both medicinal and recreational dispensaries. Their product offerings include Point of Sale (POS) systems, e-commerce platforms, payment solutions, and insurance services, all designed to help dispensaries manage operations, comply with regulations, and enhance customer experiences. The POS systems, previously known as LeafLogix and Greenbits, facilitate smooth transactions while ensuring adherence to local laws. The e-commerce platform allows customers to conveniently order cannabis products for delivery or pickup. Dutchie's business model is based on software as a service (SaaS), charging dispensaries a subscription fee and earning revenue through transaction fees. The company's goal is to make cannabis safe and accessible for everyone, emphasizing compliance and legality in all operations, while also supporting social change initiatives like the Last Prisoner Project.

Bend, OregonHeadquarters
2017Year Founded
$586.6MTotal Funding
SERIES_DCompany Stage
Consumer Software, Social Impact, LegalIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Stock Options
Unlimited Paid Time Off

Risks

Mastercard's debit-card ban may limit Dutchie's payment processing options.
Ongoing legal dispute with ScanSource could result in financial liabilities for Dutchie.
Reduced valuation in recent investment round may indicate financial instability concerns.

Differentiation

Dutchie offers a comprehensive cannabis technology platform including POS, e-commerce, and insurance.
The company provides a Bitcoin-based payment processing service, unique in the cannabis sector.
Dutchie's self-branded POS system, Dutchie POS, enhances its market position with in-house solutions.

Upsides

Recent $100M investment indicates strong investor confidence and potential for expansion.
Launch of Dutchie POS and Dutchie Pay offers a comprehensive platform for dispensary management.
Formation of an insurance team could attract more clients and enhance service offerings.

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