Software Engineer, Data Platform
TRM LabsFull Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Candidates should have at least 1 year of experience in a customer support role with strong problem-solving abilities. Proficiency in web-based software, CRMs, and Google Suite is required. Flexibility to work evenings, weekends, and holidays is also necessary. Experience in the legal cannabis market or with the Dutchie platform, along with familiarity with Zendesk, Salesforce, Slack, and Zoom, are considered bonus points.
The Dispensary Support Representative will become an expert in the Dutchie ECommerce platform and provide support to dispensary and consumer customers via email, phone, and live chat. Responsibilities include troubleshooting hardware and software issues, managing multiple issues simultaneously, testing solutions for emerging problems, and contributing to knowledge sharing and product feedback for platform development. Open availability for evenings, weekends, and holidays is required.
Technology solutions for cannabis dispensaries
Dutchie provides technology solutions tailored for the cannabis industry, focusing on both medicinal and recreational dispensaries. Their product offerings include Point of Sale (POS) systems, e-commerce platforms, payment solutions, and insurance services, all designed to help dispensaries manage operations, comply with regulations, and enhance customer experiences. The POS systems, previously known as LeafLogix and Greenbits, facilitate smooth transactions while ensuring adherence to local laws. The e-commerce platform allows customers to conveniently order cannabis products for delivery or pickup. Dutchie's business model is based on software as a service (SaaS), charging dispensaries a subscription fee and earning revenue through transaction fees. The company's goal is to make cannabis safe and accessible for everyone, emphasizing compliance and legality in all operations, while also supporting social change initiatives like the Last Prisoner Project.