Dispatcher at Hiller Plumbing, Heating, Cooling & Electrical

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Home Services, Plumbing, Heating, Cooling, ElectricalIndustries

Requirements

High School diploma or GED required
Minimum of 3 years prior industry experience in dispatch and coordination preferred
Basic computer skills including Word, Excel, and any other software used by the company
Exceptional interpersonal and communication skills both written and verbal
Geographical knowledge of service area and/or map reading skills
Ability to work extended hours, nights or weekends

Responsibilities

Dispatch technicians to service calls and maintain technician schedules
Prioritize calls according to customer and/or operational need
Coordinate and maintain on call schedules for technicians and after hours procedures
Schedule calls, enter service calls, and debrief with technicians
Maintain complete, accurate and updated information in the customer database
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently
Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained
Address all concerns, questions and problems from customers and technicians. Utilize clear communication to manage conflict resolution
Perform other duties as assigned

Skills

Dispatching

Scheduling

Customer Service

Appointment Coordination

Technician Coordination

Productivity Optimization

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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