[Remote] Director, Unemployment Enablement at Expedia

Schaumburg, Illinois, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Financial ServicesIndustries

Requirements

Unemployment industry expert with 10+ years of experience
8+ years of proven leadership experience in unemployment management or relevant operations area
10+ years of experience in processing claims, coordinating and representation at unemployment hearings, UI State Integrity laws, and managing a diverse group of tenured and experienced unemployment professionals
Ability to support and grow the existing team and be a driving force in their continued success
Keen understanding of the State Information Data Exchange system (SIDES) program
Experience leading an Operations function, demonstrating a breadth and depth of operational service delivery management expertise focused on service quality

Responsibilities

Lead, oversee, and manage all aspects of the Unemployment Management Delivery Service for Provisioning and POA, being a trusted business partner with a broad range of stakeholders at all levels
Lead and manage the Unemployment Provisioning teams to achieve individual, team, and organizational goals
Maintain continued improvements of the unemployment claims processing system to guide automation and customer-facing enhancements
Lead and manage the team who facilitates power of attorney documents on behalf of clients; provide proactive review and analysis to maximize program effectiveness
Establish, build relationships, and collaborate with internal teams such as Customer Success, Product, Implementation, Sales, Finance, and Marketing
Establish, build relationships, and collaborate with external partners such as clients, NASWA, and individual state workforce agencies (SWAs)
Communicate at all levels to deliver high-quality client service consistent with Experian operational standards and practices
Ensure operational excellence across client assignments, desk volume management, and compliance oversight
Serve as the liaison for large client implementations and sales discussions, and act as the highest point of escalation for all UI-related inquiries before involving other teams
Support managers during client-facing escalations
Independently tackle multiple tasks and manage responsibilities for self and team(s)
Lead change, anticipate how other teams might be impacted, and facilitate scoping and process with them
Assess client needs and ensure that the correct service team is in place to develop a customized partnership with each client

Skills

Key technologies and capabilities for this role

Unemployment Claims ManagementTeam LeadershipProcess ImprovementAutomationStakeholder ManagementHuman Capital ManagementProvisioningPOA

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the position is remote.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key skills required for the Director of Unemployment Claims Enablement role?

Key skills include leadership and management of teams, relationship building and collaboration with internal and external stakeholders, communication at all levels, ensuring operational excellence and compliance, and experience in unemployment claims processing and automation.

What is the company culture like at Experian?

Experian invests in people and new advanced technologies, emphasizes client-focused innovation, trusted experience, operational standards, and collaboration across teams and with external partners.

What makes a strong candidate for this Director position?

A strong candidate will have proven leadership in managing teams and delivery services, experience in unemployment claims processing and power of attorney facilitation, strong stakeholder relationship skills, and the ability to handle escalations and drive operational improvements.

Expedia

Travel booking platform for flights, hotels, rentals

About Expedia

Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.

Bellevue, WashingtonHeadquarters

1996Year Founded

$3,277.3MTotal Funding

IPOCompany Stage

Consumer Goods, EntertainmentIndustries

10,001+Employees

Benefits

Competitive Paid Time Off

Travel Discounts

Healthcare Flexible Spending Accounts

Employee Assistance Program

Wellness & Travel Reimbursement

Workplace Accomodations

Medical, Dental, & Vision Insurance

Matching Gifts

New Parental Benefits

Risks

Riyadh Air's entry could increase competition, affecting Expedia's market share.

CFO transition may lead to strategic shifts impacting financial management and investor confidence.

Expedia's partnerships may strain resources, affecting service quality if not managed well.

Differentiation

Expedia offers a comprehensive suite of travel services under one platform.

The company leverages a diverse portfolio of brands like Hotels.com and Vrbo.

Expedia provides partners with valuable data and technology to optimize their offerings.

Upsides

Expedia can capitalize on the rise of 'workcations' with longer stay packages.

The trend of 'bleisure' travel offers opportunities for specialized leisure-business packages.

Increased demand for personalized travel experiences can enhance user engagement for Expedia.

Land your dream remote job 3x faster with AI

Try Jobo Free