Director of Services and Support
Tray.ioSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Enterprise SoftwareIndustries
Requirements
The Director, Technical Support requires a proven experience of driving transformations and building teams, along with a strategic mindset and a focus on execution, and a passion for delivering great customer experiences. Candidates should possess a strong background in Customer Service/Support and be able to manage and scale a world-class support organization.
Responsibilities
This role involves developing and driving the overall strategy for global technical support, establishing and monitoring KPIs, building and evolving support processes, identifying trends and research themes, creating processes and use metrics to provide customers with highly effective and responsive support, recruiting and mentoring team members, leading and mentoring a global support team, and serving as a point of escalation for high-impact technical issues while working cross-functionally with Engineering, Product, and other relevant teams.
Skills
Customer Service
Support
Strategic Thinking
Execution
Leadership
Team Development
Customer Experience
Simpplr
Modern intranet platform for employee engagement
About Simpplr
Simpplr offers a modern intranet platform that aims to improve employee experience and strengthen company culture. The platform is designed to provide a seamless and personalized experience for employees, regardless of their work location. It serves a diverse range of clients, including businesses of all sizes across various industries, and has gained the trust of over 700 customers. Simpplr operates in the digital communication and collaboration market, which has grown due to the rise of remote work. The platform enhances internal communication, tracks employee sentiment, and promotes digital wellbeing, allowing employees to efficiently access necessary information, thus boosting productivity and collaboration. Unlike many competitors, Simpplr focuses on creating a cohesive experience tailored to the needs of employees. The company's goal is to provide a service that fosters a strong company culture and improves overall employee engagement.
Redwood City, CaliforniaHeadquarters
2014Year Founded
$119.6MTotal Funding
SERIES_DCompany Stage
Consumer Software, Enterprise SoftwareIndustries
201-500Employees