Director, Technical Program Management at Capital One

San Jose, California, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Technology, AIIndustries

Requirements

  • At least 7 years of experience in technical program management
  • Bachelor's degree
  • 7+ years of experience designing and building data-intensive solutions using distributed computing (preferred)
  • 3+ years of experience in building distributed systems & highly available services using cloud computing services or architecture - preferably using AWS (preferred)
  • 3+ years experience building highly scalable mobile products & platforms (preferred)
  • 3+ years of experience with Agile delivery (preferred)
  • 3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact (preferred)
  • Experience in building systems & solutions within a highly regulated environment (preferred)
  • Bachelor's degree in a related technical field (Computer Science, Software Engineering) (preferred)
  • MBA or Master’s Degree in a related technical field (Computer Science, Software Engineering) (preferred)

Responsibilities

  • Program Leadership: Own end-to-end execution of complex AI initiatives, from research collaboration to production launch
  • Multi-Agent Conversational Systems: Drive development and orchestration of agentic AI chatbots and intelligent assistants, enabling scalable, context-aware multi-agent interactions
  • Model Development & Optimization: Partner with researchers to manage pretraining, finetuning, and inference optimization efforts, ensuring performance and efficiency at scale
  • Risk & Compliance: Collaborate with risk, security, and compliance teams to identify and mitigate risks associated with generative AI, including fairness, transparency, and responsible use
  • Cross-Functional Alignment: Act as the connective tissue between researchers, engineers, product teams, and executives — ensuring clarity, communication, and measurable outcomes
  • Operational Excellence: Establish frameworks for experimentation, evaluation, and deployment of generative AI models. Track milestones, dependencies, and delivery
  • Innovation & Research Translation: Translate cutting-edge academic research into practical applications and drive adoption into production environments

Skills

Key technologies and capabilities for this role

Technical Program ManagementGenerative AIMulti-Agent SystemsConversational AIAgentic AIInference OptimizationModel PretrainingModel FinetuningAI ResearchRisk ManagementComplianceCross-Functional Collaboration

Questions & Answers

Common questions about this position

What are the basic qualifications for this Director, Technical Program Management role?

The basic qualifications include at least 7 years of experience in technical program management and a Bachelor's degree.

What preferred experience is highlighted for this position?

Preferred qualifications include 7+ years designing and building data-intensive solutions using distributed computing, 3+ years building distributed systems and highly available services using cloud computing (preferably AWS), 3+ years building highly scalable mobile products and platforms, and 3+ years with Agile delivery.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of team will I be working with in this role?

You will collaborate closely with world-class researchers, engineers, and cross-functional stakeholders including risk, security, compliance, product teams, and executives.

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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