Senior Customer Experience WFM Manager
AlmaFull Time
Expert & Leadership (9+ years)
The ideal candidate will have a strong background in strategic workforce planning, organizational design, and operational excellence. They should possess experience in managing third-party contractors, including governance, performance, and compliance. A proven ability to partner with senior leaders, HR, Operations, Procurement, and Finance is essential. Experience in a fast-paced, innovative tech environment and familiarity with university hiring and intern program management are also required.
The Director will lead the design and implementation of organizational workforce planning strategy for an organization of over 4000 employees, aligning with business objectives. They will analyze workforce data and market trends to forecast talent needs and identify skill gaps. This role involves partnering with the People team and business leaders to develop staffing plans, overseeing workforce dashboards, and supporting organizational change initiatives. Additionally, the Director will develop and manage governance frameworks for third-party contractors, negotiate contracts, monitor performance, and ensure efficient onboarding and offboarding processes. They will also drive operational excellence through process optimization and oversee university hiring and intern programs.
Global digital payment network provider
Visa operates a global digital payment network that facilitates electronic payments for millions of people daily. The company connects consumers, businesses, financial institutions, and governments, allowing them to make transactions using Visa cards. Each time a card is used, Visa earns money through transaction, service, and data processing fees. Unlike many competitors, Visa focuses on expanding access to financial services for underserved communities and supporting local economies. The company's goal is to promote financial inclusivity and drive sustainable commerce, ensuring that more people can participate in the global economy.