[Remote] Director, Specialty Operations at bswift

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

Bachelor’s degree (B.A. or B.S.) or equivalent education and experience
8+ years of experience in operations management, workflow optimization, and process improvement
4+ years of experience in process definition and implementation
Strong experience in workflow management tools (e.g., Salesforce Sync, project management platforms, or comparable systems)
Advanced data analytics skills: Ability to extract, analyze, and interpret large datasets using Excel (pivot tables, reporting, forecasting)
Proven track record in process improvement, with expertise in identifying operational inefficiencies and driving strategic enhancements
Experience managing offshore teams (e.g., ProView Global in the Philippines or similar global sourcing models)
Strong leadership abilities, with experience developing and mentoring managers and high-performing teams
Excellent communication skills, with the ability to present data-driven insights to senior leadership
Proven ability to work in a high-volume, fast-paced environment, managing competing priorities while maintaining high-quality execution
Preferred: Lean, Six Sigma, or Kaizen certification
Experience in ACA, QMSCO, Dependent Verification, or Benef

Responsibilities

Lead and manage the ongoing delivery of a shared service team performing time-sensitive and compliance-focused work
Workflow Management: Oversee high-volume operations, ensuring work is efficiently assigned and completed within SLAs
Data Analytics & Reporting: Extract, analyze, and interpret large datasets from Salesforce Sync (or comparable workflow tools) to drive operational decisions
Process Improvement: Identify and implement continuous improvement initiatives, from incremental changes to large-scale automation and scalability projects
Leadership & Team Development: Manage a team of managers (20-40 teammates), providing goal-setting, coaching, performance measurement, and succession planning
Collaboration & Communication: Work closely with internal teams and senior leadership to provide outstanding support during deployments and process transitions
Documentation & Compliance: Maintain standardized documentation for operational processes, ensuring consistency and quality
Client & Stakeholder Engagement: Consult with internal (and occasionally external) customers on best practices, risks, and process flows
Cross-Functional Partnership: Collaborate with SVPs, VPs, and Directors to improve efficiency and implement data-driven strategies

Skills

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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