Director, Solutions Consulting at Literati

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Technology, Legal TechIndustries

Requirements

8+ years of experience in Solution Consulting, Customer Success, Technical Account Management or related leadership roles within SaaS (legal technology experience preferred)
Proven track record of building and scaling teams that drive measurable customer adoption and retention
Strong consultative skills with the ability to influence executive stakeholders and guide customers on best practices
Excellent understanding of SaaS delivery models, customer lifecycle, and enterprise adoption challenges
Experience developing and operationalizing frameworks, playbooks, and methodologies for customer engagement
Strong analytical and strategic thinking skills; ability to define KPIs and drive data-backed decision making
Exceptional communication and executive presence, with the ability to engage both technical and business leaders

Responsibilities

Lead, mentor, and scale a high-performing Solution Consulting team
Define the vision, methodologies, and engagement frameworks for proactive customer adoption and value realization
Develop standardized playbooks, success plans, and best-practice consultation models
Partner with enterprise customers to ensure adoption of core and advanced product capabilities
Serve as an executive sponsor on key accounts, providing trusted technical and business guidance
Establish and monitor adoption KPIs, ensuring measurable impact on retention, expansion, and customer satisfaction
Work closely with Sales, Customer Success, Product, and Professional Services to align strategies and handoffs
Provide structured customer feedback to Product and Engineering to influence roadmap priorities
Partner with Training and Enablement teams to ensure consistent customer education
Implement tools, metrics, and reporting to track team performance and customer adoption outcomes
Drive continuous improvement in SC methodologies and consultation approaches
Ensure the team is equipped with the right skills, knowledge, and frameworks to support enterprise-scale adoption

Skills

Key technologies and capabilities for this role

Solutions ConsultingAIMicrosoft 365Predictive AnalyticsDocument DraftingAutomated WorkflowsSecurity GovernanceCustomer SuccessTeam Leadership

Questions & Answers

Common questions about this position

What are the key responsibilities for the Director, Solutions Consulting role?

The role involves leading and scaling a high-performing Solutions Consulting team, driving customer product adoption and success, collaborating cross-functionally with Sales, Customer Success, Product, and others, and implementing operational excellence through tools, metrics, and continuous improvement.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the team structure like for this position?

You will lead, mentor, and scale a high-performing Solutions Consulting team as part of a dynamic group passionate about driving innovation in legal technology.

What kind of experience makes a strong candidate for this role?

Strong candidates will have technical expertise and business acumen for a strategic, customer-facing leadership role, with the ability to define methodologies, drive customer adoption, and collaborate cross-functionally.

Literati

Curated book subscription service for all ages

About Literati

Literati offers a subscription service for curated book selections aimed at both adults and children. Each month, subscribers receive a new hardcover book chosen by influential figures, known as Luminaries, from various fields such as business, sports, and the arts. This approach provides readers with enriching and inspiring content. For children, Literati features a 'try before you buy' option, allowing parents to receive a selection of expertly reviewed books to ensure quality and age-appropriateness. The company differentiates itself by combining celebrity involvement with expert curation, appealing to those seeking intellectual and inspirational reading experiences. Literati's goal is to foster a love for reading through high-quality literature while generating revenue through subscription fees and book sales.

Austin, TexasHeadquarters

2017Year Founded

$89.5MTotal Funding

SERIES_BCompany Stage

Education, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Short-term Disability Insurance

Parental Leave

Flexible Work Hours

Unlimited Paid Time Off

Company Equity

Risks

Increased competition from companies like Book of the Month challenges Literati's market share.

Celebrity involvement risks brand reputation if associated figures face controversies.

Integration challenges from Follett Book Fairs acquisition may disrupt Literati's operations.

Differentiation

Literati offers curated book selections with celebrity involvement, enhancing its unique market position.

The 'try before you buy' model for children's books sets Literati apart from competitors.

Literati's platform includes exclusive content and discussions, enriching the reader's experience.

Upsides

Rising interest in personalized content boosts demand for Literati's curated book services.

AI-driven personalization can enhance Literati's book selection process, improving customer satisfaction.

Celebrity and influencer marketing trends align with Literati's Luminary-curated adult book offerings.

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