Director of Engineering, Servicing Platforms

Salary: Location Type: Employment Type:

Position Overview

Affirm is seeking a Director of Engineering, Servicing Platforms to lead the engineering group responsible for the foundational technology that drives customer success and satisfaction post-purchase. This critical role involves collaborating with cross-functional stakeholders across product, operations, and legal to ensure the platform is reliable, compliant, and scalable. The ideal candidate will provide thoughtful leadership across a broad scope of charters, focusing on customer satisfaction through self-service and agent-facing systems, resolution flows for disputes and refunds, and the credit reporting platform. We are committed to customer experience and enabling Affirm to meet its high standards in building a respected, enduring financial services brand based on honesty and trust.

Responsibilities

• Own and Deliver: Own a portfolio of teams and products aligned with key company objectives, ensuring inspection and delivery of results through your management team.
• Strategic Vision: Develop and articulate a multi-year strategy for your organization, proactively charging the territory and creating alignment with partners in Product, Design, and across the business to ensure your vision drives company-level goals.
• Team Building & Development: Build your team and the next generation of leaders at Affirm with a people-first approach, driving the full talent lifecycle and fostering a culture of care, psychological safety, and continuous growth.
• Technical Health: Ensure the technical health of your organization's systems, championing a culture that balances operational excellence with innovation, and being accountable for service quality and availability.
• Organizational Health: Proactively manage and cultivate the health of your organization, ensuring that delivering results does not compromise your team's long-term well-being.
• Engineering Leadership: Act as a key voice in the broader engineering organization, building strong, collaborative relationships with fellow leaders to resolve complex misalignments and influence the company's technical direction.

Requirements

• Proven Results: A history of delivering impactful results, demonstrating a clear bias for action, taking ownership of strategic objectives, and driving them to completion through ambiguity.
• Management Experience: Significant experience as an engineering leader, including managing other managers, with a focus on growing great managers and investing in their success.
• Long-Term Vision: Ability to set and execute a long-term vision, successfully guiding teams through significant technical, organizational, or strategic ambiguity.
• People-First Team Builder: A track record of attracting senior, diverse talent and creating a culture of care and growth, reflected in strong team followership.
• Technical Credibility: Deep technical credibility to command respect from a senior engineering team and drive accountability for architecture, system health, and software quality.
• Business Acumen: Strong operational and business acumen, with experience in organizational design and prioritizing investments for maximum leverage.
• Communication & Influence: Ability to communicate with clarity and conviction, building influence through strong relationships and partnerships.

Company Information

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. We are obsessed with the customer experience and are building a respected, enduring financial services brand based on honesty and trust.