Director, Software Engineering at Uniphore

Bengaluru, Karnataka, India

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

AI, Enterprise SoftwareIndustries

Requirements

Demonstrated strong system design skills
Excellent technical presentation skills
Ability to manage and deliver ambitious and cutting edge software projects
Ability to manage senior developers (initially), and mix of engineers and managers (as team grows)
Current knowledge of Agentic AI technologies
Bachelor's degree in Computer Science

Responsibilities

(None explicitly listed)

Skills

Key technologies and capabilities for this role

System DesignGoJavaPythonDesign PatternsSIPWebRTCAgentic AI

Questions & Answers

Common questions about this position

What is the location for this Director, Software Engineering role?

The position has a location preference for Bangalore or Chennai, India.

What are the required skills for this position?

Candidates need demonstrated strong system design skills, excellent technical presentation skills, ability to manage and deliver ambitious software projects, ability to manage senior developers and teams, current knowledge of Agentic AI technologies, and a Bachelor's degree in Computer Science.

What skills are considered a plus for this role?

Plus skills include current coding skills with Go, Java or Python including design patterns, prior exposure to SIP and WebRTC, prior experience with early or mid-stage startups, and a postgraduate degree.

Is there a salary range mentioned for this job?

This information is not specified in the job description.

What makes a strong candidate for this Director role?

A strong candidate will have proven leadership in managing senior developers and growing teams, expertise in system design and Agentic AI, plus experience with startups and coding in Go, Java, or Python.

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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