Director, Service Technology & Automation at Acrisure

Grand Rapids, Michigan, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, InsuranceIndustries

Requirements

Strong understanding of ITSM and ITIL frameworks
Proven ability to lead and motivate teams, manage projects, and drive results
Able to work independently and enjoy a high degree of interaction with team members
Ability to contribute to a collaborative environment by consistently demonstrating teamwork, high motivation, positive behavior and effort to achieve goals

Responsibilities

Define the ServiceNow roadmap, aligning it with business goals and developing strategies for platform adoption and expansion
Contribute to the development and execution of enterprise-wide digital service strategies while ensuring alignment to top-level business goals
Oversee ServiceNow platform architecture, development, maintenance, testing, implementation, and production globally
Drive proactive upgrades, maintenance, and enhancements to ensure platform availability and performance
Ensure all solutions are fit for purpose, align with best practices, prioritize out-of-the-box functionality, and are built for enterprise scale
Communicate regularly with senior leadership and stakeholders regarding platform enhancements, upgrades, and capabilities
Influence key stakeholders on platform changes and enhancements, promoting adoption of standard functionality
Consult across the enterprise on complex business needs, balancing cost, efficiency, and platform performance
Identify opportunities to leverage new features and functionalities to enhance user experience
Drive the integration of AI capabilities into the platform to improve efficiency and user experience
Manage and mentor teams of ServiceNow professionals, including administrators, developers, architects and analysts
Provide technical leadership to a team of developers and architects to meet project milestones and leverage all available platform capabilities
Collaborate with business leaders, IT teams, and end-users to understand needs and ensure the platform addresses them
Partner with service owners and digital teams to identify opportunities and implement solutions that drive enterprise synergies and simplification
Establish and enforce platform governance policies and procedures to ensure compliance with regulations and standards
Drive the building, documentation, training, and ongoing refinement of technical standards and application monitoring
Manage the budget of related service technologies, ensuring efficient resource allocation and cost optimization
Define and track key performance indicators (KPIs) to measure platform success and identify areas for improvement

Skills

Key technologies and capabilities for this role

ServiceNowServiceNow ArchitectureServiceNow DevelopmentServiceNow AdministrationPlatform ManagementIT StrategyRoadmap PlanningStakeholder ManagementEnterprise ArchitectureAgile Methodologies

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills and expertise are required for the Director, Service Technology & Automation role?

The role requires deep expertise in ServiceNow platform architecture, development, and management, strategic planning and roadmap development, team leadership of ServiceNow professionals, and knowledge of AI integration.

What is the company culture like at Acrisure?

Acrisure's culture is defined by an entrepreneurial spirit, innovation, client centricity, and an indomitable will to win.

What makes a strong candidate for this Director role?

Strong candidates will have proven leadership in ServiceNow platform management, experience aligning technology strategies with enterprise goals, and the ability to mentor technical teams while driving innovation like AI integration.

Acrisure

Insurance broker specializing in risk management

About Acrisure

Acrisure provides insurance and risk management services through a network of independent insurance agencies known as Agency Partners. This model allows Acrisure to offer tailored solutions to a diverse clientele, including business owners and institutions in sectors like agriculture, arts, and waste management. The Agency Partners maintain local relationships while leveraging Acrisure's global resources, ensuring personalized service. The company generates revenue by earning commissions and fees from insurance policies sold through its partners, fostering a mutually beneficial relationship. Acrisure's goal is to combine local expertise with global capabilities to deliver high-quality insurance solutions.

Grand Rapids, MichiganHeadquarters

2005Year Founded

$19.5MTotal Funding

DEBTCompany Stage

Financial ServicesIndustries

1,001-5,000Employees

Risks

Increased competition from fintech firms may challenge Acrisure's market share.

Rapid expansion could lead to integration risks and cultural clashes.

Strategic alliances may result in conflicts of interest or operational inefficiencies.

Differentiation

Acrisure's unique model leverages a global network of independent Agency Partners.

The company combines local expertise with global resources for tailored client solutions.

Acrisure's rapid growth is driven by strategic partnerships and innovative insurance products.

Upsides

Acrisure's expansion into new markets like Bermuda strengthens its global presence.

The appointment of industry veterans enhances Acrisure's leadership and growth potential.

Winning 'Broker of the Year' boosts Acrisure's reputation and client trust.

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