Director, Segment Management at Remitly

Dayton, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Legal & Professional ServicesIndustries

Requirements

Possess 10+ years of experience in go-to-market leadership roles within SaaS, legal tech, or enterprise software industries
Proven success in product launches, adoption/retention programs, and customer success strategy
Strong background in sales enablement and close alignment with revenue teams
Experience with market/competitive intelligence and lifecycle marketing
Demonstrated ability to lead cross-functional teams in a matrixed organization
Track record of talent leadership: hiring, developing, and retaining high-performing teams
Analytical mindset with expertise in KPO/OKR planning and operational rigor
Solid communication skills and executive presence; ability to influence at all levels

Responsibilities

Partner with Product Management to shape the product roadmap with market and customer insights
Lead product launch planning and execution, ensuring alignment across sales, marketing, operations, and customer success
Own market and competitive intelligence, continuously tracking trends, risks, and opportunities to inform strategy
Develop and implement customer lifecycle strategies covering acquisition, onboarding, adoption, retention, and renewal
Oversee adoption and retention programs to drive adoption, usage, value realization, and long-term customer loyalty
Lead the design and execution of a customer success strategy, ensuring proactive engagement and measurable impact
Drive sales enablement programs to equip the field with messaging, tools, training, and playbooks
Partner with sales leaders to optimize deal strategy, pipeline health, and territory performance
Translate product capabilities into customer-centric value propositions that accelerate revenue growth
Establish and scale mechanisms for customer feedback, ensuring insights are translated into product, go-to-market, and support improvements
Act as a customer advocate in internal decision-making, championing customer needs in strategic planning
Lead collaboration across divisions and functions, ensuring strong alignment with marketing, finance, technology, and operations
Serve as the primary integrator for go-to-market initiatives across LexisNexis beyond Corporate Legal
Define and execute talent acquisition and development strategy to build a high-performing team
Develop and monitor Key Performance Objectives (KPOs), ensuring accountability and alignment with corporate goals
Build a culture of performance, customer focus, and cross-functional collaboration

Skills

Key technologies and capabilities for this role

Go-to-Market StrategyProduct ManagementCustomer SuccessSales AlignmentMarketingMarket IntelligenceCompetitive AnalysisCustomer LifecycleOnboardingAdoptionRetentionRenewalProduct LaunchRevenue Growth

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What is the salary or compensation for this role?

This information is not specified in the job description.

What are the key responsibilities for the Segment Management Director?

The role involves driving growth and customer success in the Corporate Legal market, building go-to-market strategies, partnering with product management, developing customer lifecycle strategies, leading sales enablement, gathering customer feedback, and building a high-performing team.

What experience is required for this position?

The role requires an experienced leader with skills in product roadmap shaping, go-to-market execution, customer lifecycle management, sales enablement, cross-functional leadership, and team building.

What is the team and company like?

LexisNexis Legal & Professional is a global leader with 11,800 employees serving customers in over 150 countries, part of RELX, focused on AI and advanced technologies for the legal market; the role involves building a high-performing team.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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