[Remote] Director - Program Excellence at Celo

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Talent Acquisition, Human Resources, RecruitingIndustries

Requirements

Bachelor’s degree, required; post-graduate degree, preferred
8+ years’ experience in talent solutions or project management, required
Minimum of 8 years of experience in talent solutions, operations, or program management
Proven track record of leading large-scale operational initiatives and managing cross-functional teams
Experience with recruitment technologies (e.g., ATS, CRM) and data analytics tools
Strong background in continuous improvement

Responsibilities

Lead the design and implementation of scalable operating models that support growth and operational efficiency
Drive continuous improvement initiatives across client programs, leveraging data and analytics to inform strategy and execution
Partner with business leaders to prioritize and execute strategic initiatives, ensuring alignment with organizational goals
Oversee capacity planning, resource allocation, and performance optimization across delivery teams
Develop and track key performance indicators (KPIs) and service level agreements (SLAs) to ensure operational excellence
Guide change management efforts, ensuring smooth adoption of new processes, tools, and technologies
Serve as a strategic advisor to internal and external stakeholders, providing insights and recommendations based on structured data analysis
Lead and mentor a team of operations and program managers, fostering a culture of accountability, innovation, and high performance
Act as an escalation point for operational challenges, ensuring timely resolution and stakeholder satisfaction
Collaborate with solution design and client services to craft and implement custom recruitment solutions
Promote standardization and consistency in processes, documentation, and service delivery across accounts
Represent the voice of operations in cross-functional leadership forums and contribute to enterprise-wide initiatives
Other duties as assigned
Supervisory Responsibilities: Lead a team of Managers and/or individual contributors, providing guidance, conducting performance reviews, and supporting professional growth