Director, Professional Services at OpenGov

Chicago, Illinois, United States

Apply Now

$170,000 – $190,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, Government TechnologyIndustries

Requirements

Minimum of 5 years or equivalent experience leading professional services delivery teams in a SaaS environment and managing P&L
Experience with portfolio forecasting, resource allocation, capacity planning
Strong aptitude to learn domain and products
Extra strong analytical thinking, strong system perspective and diligent process analysis skills
Strong initiative, innovative thinking skills, and ability to analyze details and translate into “big picture” view
Ability to adapt to a rapidly changing product and responsibilities

Responsibilities

Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers
Lead project managers with operational excellence that drives predictability
Manage P&L for portfolio profitability
Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers
Enable implementation analysts/consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers
Ensure proper resource planning
Build strong cross-functional and customer relationships
Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction
Produce key customer references through high quality of delivery
Establish command and control of project delivery both internally and externally when projects are escalated
Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders
Participate in the sales process as needed to ensure proper scoping and resourcing
Support Statement of Work and Change Order creation and approvals as needed
Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward
Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track
Assist in enhancing OpenGov’s methodology of project delivery
Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible
Act like an owner—navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture

Skills

Key technologies and capabilities for this role

Project ManagementTeam LeadershipP&L ManagementERP ImplementationCustomer SuccessForecastingScope ManagementTimeline ManagementBudget ManagementConfigurationTrainingTestingUser Acceptance

Questions & Answers

Common questions about this position

What is the salary range for the Director, Professional Services role?

The salary range is $170K - $190K.

Is this position remote or onsite?

The position is onsite.

What are the key responsibilities or skills needed for this role?

The role requires leading project managers and implementation experts to deliver projects on-time and on-budget, managing P&L for portfolio profitability, resource planning, building relationships, and serving as an executive sponsor.

What is the team structure like for this position?

The role involves managing a group of project managers and implementation experts/analysts/consultants.

What makes a strong candidate for this Director role?

Strong candidates will have experience leading teams to deliver projects with operational excellence, managing P&L, enabling tools and skills for project managers and implementation teams, building relationships, and handling escalations and executive sponsorship.

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Redwood City, CaliforniaHeadquarters

2012Year Founded

$221.8MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Government & Public SectorIndustries

501-1,000Employees

Benefits

Competitive Salary

Work from Anywhere

Unlimited Vacation

Mission-Driven Colleagues

World-Class Healthcare

Professional Development

Family Matters

Amazing Customers

Risks

Increased competition from other SaaS providers targeting the public sector.

Integration challenges from iGovServices acquisition may disrupt existing services.

Reliance on cloud solutions makes OpenGov vulnerable to service outages.

Differentiation

OpenGov specializes in cloud-based solutions tailored for the public sector.

The company offers strategic budgeting, permitting, and licensing software for governments.

OpenGov's software reportedly halves the time needed for budget creation.

Upsides

Growing demand for cloud solutions as governments modernize outdated systems.

Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.

Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free