Director, Product Design at Zip

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Procurement, FinTechIndustries

Requirements

10+ years of experience in Product Design in high-growth startups, B2B tech companies
4+ years of design leadership experience with direct reports under your guidance and leadership
Strong cross-functional collaboration skills—you inspire confidence with product, engineering, and go-to-market teams
Extreme attention to detail and ability to quickly grasp complex business processes and industry knowledge
Ability to work effectively in a fast-paced, results-driven environment
Ability to balance long-term vision with short-term execution in a high-growth environment
Excellent communication and storytelling abilities, with an eye for both detail and the big picture
A proven track record of building and leading high-performing design teams
Passion for creating experiences that make complex processes simple, usable, and delightful
Portfolio that demonstrates a strong sense of craft and an understanding of best practices and design principles

Responsibilities

Build and manage a talented team of designers that consistently delivers on projects and is well-balanced across a range of design skill sets
Define the overall UX strategy, future vision, goals, success metrics, roadmap, and sprint commitments for our Procure-to-Pay product
Responsible for overall team performance and health, resource allocation, and project prioritization
Lead and manage the design and end-to-end experience of our Procure-to-Pay product from conception to launch in partnership with product managers and engineers
Cultivate a healthy design process for the team, and be a key contributor to product strategy, driving business outcomes through design
Set and uphold a high standard of design craft and systems thinking across the company, ensuring consistency and excellence
Effectively communicate your team's product goals and connect related projects across the company so that problems or joint decisions can be resolved quickly
Scale an enterprise grade product that is highly differentiated in the market
Stay abreast of industry trends, emerging technologies, and design best practices – especially within Generative AI

Skills

Key technologies and capabilities for this role

Product DesignDesign LeadershipTeam ManagementProcure-to-PayAP AutomationUI/UX DesignDesign PrinciplesWorkflow DesignFigmaSketch

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

The position is hybrid.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key responsibilities for the Design Director role?

Key responsibilities include building and managing a team of designers, defining UX strategy and roadmap for Procure-to-Pay products, leading design from conception to launch, and upholding high design standards across the company.

What kind of team and company culture can I expect at Zip?

Zip has a world-class team from companies like Airbnb, Meta, Stripe, Salesforce, Apple, and Google, focused on developing cutting-edge technology, expanding globally, and driving value for customers in a high-growth environment.

What makes a strong candidate for this Design Director position?

A strong candidate will have a portfolio demonstrating strong craft and understanding of design principles, experience scaling enterprise products, and leadership skills to build and manage design teams.

Zip

Provides buy now, pay later services

About Zip

Zip Co offers buy now, pay later (BNPL) services that allow consumers to make purchases and pay for them over time without interest. Its main products, Zip Pay and Zip Money, cater to different spending needs, with Zip Pay for everyday purchases and Zip Money for larger expenses. The service works by enabling users to shop at partnered retailers and manage their payments through a clear and transparent system, where they can see how much they owe and when payments are due. Unlike many competitors, Zip focuses on providing flexible payment options and a straightforward fee structure, generating revenue through merchant fees, late fees, and interest on select products. The company's goal is to simplify the purchasing process for consumers while expanding its market presence across various countries.

Sydney, AustraliaHeadquarters

2013Year Founded

$972.7KTotal Funding

IPOCompany Stage

Fintech, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Parental leave - Enjoy up to 20 weeks paid leave and return part-time on a full-time salary for 3 months!

Bonus scheme - We give you skin in the game through our various share incentive programs.

Family support - We support our ZipFam on their life journey through people policies and programs.

Volunteer leave - Use your paid volunteer leave to Zip it forward and create change in your community.

Reward & recognition - We love celebrating your wins and giving you the freedom to choose how you're rewarded.

Career growth - You'll be given clear progression pathways and transparent coaching so you can truly flourish.

Risks

Increased competition from tech giants like Apple could threaten Zip's market share.

Regulatory changes in Australia may impact Zip's profitability and operations.

Reliance on partners like Stripe ties Zip's success to their platform stability.

Differentiation

Zip offers interest-free BNPL services, enhancing consumer financial flexibility.

The company operates in diverse markets, including Australia, the US, and the UK.

Zip's partnerships with retailers improve shopping experiences and financial management for consumers.

Upsides

Zip's potential partnership with Apple could significantly boost its US market presence.

Integration with Stripe allows easy BNPL access for US merchants, expanding Zip's reach.

The rise of in-store BNPL usage in the US shows growing consumer adoption.

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