Head of Product Design
KustomerFull Time
Expert & Leadership (9+ years)
Candidates should possess deep expertise in ecommerce and complex purchase journeys, particularly in regulated or high-stakes environments like healthcare. Strong communication and systems thinking skills are essential for influencing across all organizational levels and guiding teams in a fast-paced, cross-functional setting. A customer-obsessed, results-driven mindset is required, along with experience in leading and developing product designers.
The Director of Product Design will lead and develop a team of product designers, fostering a high-performing, inclusive, and collaborative design culture. They will partner with researchers and content strategists to define and drive cohesive, end-to-end experience visions, translating consumer insights into design strategies for complex ecommerce journeys. This role involves serving as a senior point of contact for cross-functional partners, building consensus with executive stakeholders, and creating strategic design deliverables like experience roadmaps and future-state visions. Responsibilities also include ensuring adherence to quality and accessibility standards, partnering with CX Insights for research strategies, and collaborating with Content Strategy to evolve digital experiences.
Health insurance provider for seniors and military
Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.