Director of Technical Program Management at Twelve Labs

San Francisco, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

10+ years of program management experience in fast-scaling tech companies
5+ years in AI/ML or other deep technical domains
Track record of leading cross-functional programs spanning research, engineering, and customer-facing teams
Experience managing and developing TPMs; ability to build a high-performing function
Proven ability to partner with GTM organizations (sales, success, partnerships) to align execution with customer needs
Excellent communication and stakeholder management skills, including executive-level reporting and influencing
Proven experience operating in ambiguity and designing just-enough process to enable speed and clarity
Strong Candidates May Also Have: Bachelor’s degree in Computer Science, Engineering

Responsibilities

Drive execution at scale: Orchestrate multiple complex, high-stakes programs across 60+ engineers, researchers, and product teams
Run quarterly and monthly execution cycles across all pods; facilitate cross-functional collaboration and hold pods accountable for outcomes
Provide real-time visibility for leaders and stakeholders; proactively escalate issues, drive deep dives, and promote healthy debate to ensure the right decisions are made
Drive progress by asking tough questions, promoting healthy debate and holding people accountable
Align and connect pods: Ensure pod roadmaps and commitments are coherent, achievable, and designed with minimal interdependencies
Define and improve operational processes that span multiple pods (e.g. QA, support, release)
Act as the connective tissue across pods to drive context-sharing and smooth handoffs
Bridge research, product, engineering, and GTM: Own intake and prioritization of external asks (e.g. customer onboarding requirements) into the technical organization
Partner with Sales, Customer Success, and Partnerships to align technical milestones with customer and market timelines
Tie research and science metrics directly to engineering and product metrics to create a unified view of progress
Lead and scale the TPM function: Build, mentor, and manage a high-performing TPM team that raises the bar for program management at TwelveLabs
Establish lightweight systems for portfolio visibility, prioritization, and cross-org communication
Improve organizational effectiveness by identifying bottlenecks, implementing scalable processes, and enabling speed without bureaucracy
Represent TPM at the leadership table as a strategic partner to Engineering, Product, and GTM executives

Skills

Key technologies and capabilities for this role

Technical Program ManagementCross-Functional CollaborationRoadmap PlanningStakeholder ManagementTeam MentoringExecution OrchestrationRisk EscalationPrioritizationCommunicationProcess Streamlining

Questions & Answers

Common questions about this position

What is the employment type for this role?

This is a full-time position.

Where is Twelve Labs headquartered?

Twelve Labs is headquartered in San Francisco, with an influential APAC presence in Seoul.

What are the key responsibilities of the Director of Technical Program Management?

The role involves driving execution at scale across 60+ contributors, aligning and connecting pods, bridging research, product, engineering, and GTM teams, and leading and scaling the TPM function.

What experience is needed to succeed in this role?

Experience leading complex cross-functional initiatives with 60+ contributors, orchestrating programs across engineering, research, and product teams, and building/mentoring TPM teams is essential.

What makes a strong candidate for this position?

A strong candidate excels at driving cross-functional collaboration, providing real-time visibility and accountability, improving operational processes, and scaling program management teams in a fast-paced AI environment.

Twelve Labs

AI system for video content understanding

About Twelve Labs

Twelve Labs focuses on artificial intelligence and video understanding by developing a system that analyzes videos to extract key features like actions, objects, and speech. This information is transformed into vector representations, enabling fast semantic search within large video datasets. The company differentiates itself by providing a platform that is faster and more effective than many existing models, allowing developers and product managers to easily integrate its technology through an API. Twelve Labs aims to make all videos searchable, enhancing the way businesses utilize video content.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$104.2MTotal Funding

EARLY_VCCompany Stage

Enterprise Software, AI & Machine Learning, EducationIndustries

51-200Employees

Risks

Increased competition from emerging AI startups in video understanding.

Rapid AI advancements require continuous innovation, straining resources.

Potential over-reliance on key investors like SK Telecom and Databricks.

Differentiation

Twelve Labs offers a comprehensive AI system for multimodal video understanding.

Their technology transforms video content into vector representations for fast semantic search.

The platform's API allows easy integration into clients' systems with minimal effort.

Upsides

Growing demand for AI-driven video analytics in education, healthcare, and security sectors.

Recent $30 million funding enhances technology development and strategic partnerships.

Collaboration with cloud providers boosts scalability and efficiency of video processing.

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