Director of Technical Account Management – North America at Logz.io

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, SoftwareIndustries

Requirements

Ability to work on-site in our Boston office at least 3 times per week
5+ years of experience in technical customer-facing roles with direct commercial responsibility (TAM, Solutions Engineering, CSM, AM, Professional Services, etc.)
3-5 years of experience selling to highly technical personas (DevOps, developers, and IT professionals)
High technical acumen and natural curiosity about Data, AI, and everything in between
Deep familiarity with consumption-based pricing models and SaaS businesses
3-5+ years in sales leadership roles within high-growth SaaS or software environments, leading teams through change and innovation
Strong record of achieving renewal, retention, and upsell targets in SaaS or cloud environments
Proven experience leading commercial conversations, including pricing, contract negotiation, and value justification
Understanding of cloud/SaaS technologies (log management, observability, cybersecurity, and DevOps is a plus)
Able to identify trends and turn market shifts into business opportunities
Excellent communication, negotiation, and executive engagement capabilities

Responsibilities

Build, lead, and mentor a high-performing team of account managers, technical customer success, and technical support professionals
Own renewal strategy, forecasting, and execution for North America to ensure high retention and predictable renewal outcomes
Lead commercial conversations with customers, including pricing, contract terms, and value realization
Guide customers to adopt innovative AI products, enabling measurable ROI to support renewals and expansions
Implement scalable processes that drive consistent renewal management, upsell discovery, and commercial execution across the team

Skills

Key technologies and capabilities for this role

Technical Account ManagementCustomer SuccessRenewal StrategyUpsellRetentionSaaSConsumption-based PricingDevOpsAI ProductsSales LeadershipContract NegotiationPricing StrategyTeam LeadershipDataCloud

Questions & Answers

Common questions about this position

Is this role remote or does it require office presence?

The role requires working on-site in the Boston office at least 3 times per week.

What experience is required for this position?

Candidates need 5+ years in technical customer-facing roles with commercial responsibility, 3-5 years selling to technical personas like DevOps and developers, and 3-5+ years in sales leadership in high-growth SaaS environments.

What salary or compensation does this role offer?

This information is not specified in the job description.

What are the key responsibilities of the Director of Technical Account Management?

Responsibilities include building and leading a team of account managers and technical support professionals, owning renewal strategy and execution for North America, leading commercial conversations, guiding customers to adopt AI products, and implementing scalable processes for renewals and upsells.

What skills make a strong candidate for this role?

Strong candidates have high technical acumen in Data and AI, deep familiarity with consumption-based pricing and SaaS, proven track record in renewals, retention, and upsells, experience leading commercial conversations and negotiations, and excellent communication and executive engagement skills.

Logz.io

Data analytics and observability platform

About Logz.io

Logz.io provides a platform for data analytics and observability, allowing businesses to analyze their data quickly and efficiently to enhance troubleshooting. The platform utilizes popular open-source monitoring tools like OpenSearch for log analytics, Prometheus for metric analytics, and OpenTelemetry and Jaeger for trace analytics. It caters to a diverse clientele, from small businesses to large corporations, including tech companies, financial institutions, and healthcare providers, all of whom require real-time data monitoring and analysis. Logz.io operates on a subscription or usage-based pricing model, generating revenue through high-performance log analytics, centralized metrics monitoring, and security event investigation. A key feature of the platform is its ability to filter out unnecessary data, which helps reduce costs and saves engineering time. Additionally, Logz.io is compatible with various cloud services, making it easy to integrate into existing systems.

Boston, MassachusettsHeadquarters

2014Year Founded

$119.9MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise Software, CybersecurityIndustries

51-200Employees

Risks

Increased competition from new entrants like Finout focusing on cloud cost management.

Complex AI-driven features may require significant user adaptation and training.

Departure of key financial personnel could disrupt financial operations and strategic planning.

Differentiation

Logz.io integrates AI-driven anomaly detection to enhance user experience and service reliability.

The platform combines ELK and Grafana for scalable machine data analytics and observability.

Logz.io offers a unified platform for log, metric, and trace analytics using open-source tools.

Upsides

The enterprise monitoring market is projected to reach $80.26 billion by 2029.

Logz.io's AI Agent simplifies monitoring, potentially reducing operational costs and improving reliability.

O11y GPT upgrade leverages generative AI for advanced insights and operational efficiency.

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