Director of Systems Reliability & Field Resilience

Position Overview

• Location Type: Remote
• Job Type: FullTime
• Salary: $210K - $250K

Serve Robotics is reimagining urban logistics with its personable sidewalk robot. This role focuses on continuously improving the operational reliability of our robotic delivery operations infrastructure, ensuring delivery service quality and efficiency. You will lead a team of SRE, DevOps, and Cloud Infrastructure experts, working cross-functionally to build monitoring, alerting, automation, and resiliency into our platform. The role involves providing leadership, defining solutions, and directly contributing to their development and deployment. You’ll work closely with engineering, product, and operations to prioritize work and support your team in delivering capabilities from concept to production. The Serve Robotics delivery platform encompasses cloud, networking, front-end solutions, and on-robot systems, requiring seamless integration.

Requirements

• Strong track record of hands-on leadership of small, highly technical software engineering teams.
• Experience hiring, mentoring, and coaching Sr. level engineers.
• Building a high-performance, collaborative team.
• Strong technical generalist skills, comfortable working across all components of a complex system.
• Experience partnering with domain experts and functional teams to identify issues, perform root cause analysis, and develop solutions.

Responsibilities

• Lead a team of experts in SRE, DevOps, and Cloud Infrastructure.
• Proactively identify, triage, and resolve complex, cross-domain issues impacting delivery service quality/efficiency.
• Build monitoring, alerting, automation, and resiliency into the delivery platform.
• Work cross-functionally with engineering, product, and operations to prioritize work.
• Define, build, and deploy solutions to improve operational reliability.
• Contribute directly to the development and deployment of solutions.
• Hire, allocate resources, and support the team to deliver capabilities from concept to production.

Company Information

• Company: Serve Robotics
• Mission: To build the future of robotic deliveries, moving deliveries away from congested streets and benefiting local businesses.
• Team: Agile, diverse, and driven team of tech industry veterans in software, hardware, and design.
• Focus: Solving real-world problems leveraging robotics, machine learning, and computer vision.