Responsibilities

This role involves proactively identifying, triaging, and resolving complex, cross-domain issues impacting delivery service quality/efficiency, working cross-functionally to build monitoring, alerting, automation, and resiliency into the platform, and providing leadership and direction to a team focused on improving end-to-end operational reliability across the robotic delivery operations infrastructure. The Director will also contribute directly in defining, building, and deploying solutions, working closely with engineering, product, and operations to prioritize work and deliver capabilities from concept to production, and partnering across the entire engineering organization to ensure a robust and resilient delivery infrastructure.