Director of Revenue Cycle Management at Big Health

New York, New York, United States

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$150,000 – $180,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Mental HealthIndustries

Requirements

6+ years of experience, including 2+ years of hands-on Revenue Cycle Management experience at a venture backed startup
Proven track record of building revenue cycle functions from minimal infrastructure into best-in-class systems at a high-growth company
Deep attention to detail and orientation towards process development
Exposure to complex payer environments, including Medicaid, Medicare Advantage, and commercial ASO groups
Bias towards technology - experience with, and enjoyment of, rolling out and optimizing new technologies to enhance team effectiveness
Preference for New York City based candidates (open to remote for the right candidate)

Responsibilities

Own and transform the RCM lifecycle including coding, billing, collections, and denials for a growing network of outpatient practices offering innovative mental health treatments (you, your team, and any vendors will be wholly responsible for end-to-end performance)
Drive process optimization: Reduce unnecessary iterations in the billing process by quickly identifying root causes of denials and implementing pattern recognition solutions
Identify & resolve obstacles to reimbursement proactively and maintain industry-leading claim payment rates
Translate confusing and technical revenue cycle concepts into actionable and understandable guidance for partners
Scale market-leading RCM performance while maintaining core RCM KPIs like clean claim rate, days to pay, net collections, and others
Collaborate with the Product team to optimize tooling and inform selection of critical vendors enabling all stages of the revenue cycle, leveraging new AI technologies where possible

Skills

Key technologies and capabilities for this role

Revenue Cycle ManagementMedical CodingBillingCollectionsDenial ManagementProcess OptimizationData Analysis

Questions & Answers

Common questions about this position

What is the salary range for the Director of Revenue Cycle Management position?

The salary range is $150K - $180K.

Is this role remote or hybrid, and what are the location preferences?

The role is hybrid, with a preference for New York City based candidates where they have a thriving office, but open to remote work for the right candidate. Eligible candidates may receive relocation assistance.

What experience and skills are required for this role?

Candidates need 6+ years of experience, including 2+ years of hands-on Revenue Cycle Management experience at a venture-backed startup, with expertise in coding, billing, collections, denial management, process optimization, and maintaining RCM KPIs like clean claim rate and days to pay.

What is the hiring process like for this position?

The process includes submitting your resume and supporting materials, a 30-minute screening call with the COO, a take-home exercise, and two 45-minute interviews—one skills-focused (technical) and one on culture/values fit—followed by a decision.

What does Big Leap Health do, and what is their mission?

Big Leap Health democratizes access to breakthrough mental health treatments like Spravato, TMS, and Ketamine by connecting people with vetted clinics covered by insurance, while building technology to help clinics offer these treatments more easily.

Big Health

Digital health solutions for mental health care

About Big Health

Big Health provides digital solutions aimed at addressing mental health challenges such as insomnia, anxiety, and depression. Their main products, Daylight and Sleepio, offer personalized support for individuals and adolescents, while Spark Direct focuses on improving emotional well-being in practical settings. The company also runs a medication assessment program that emphasizes non-drug treatment options, which can be quickly integrated into health plans. Big Health distinguishes itself from competitors through its strong commitment to evidence-based practices, supported by over 90 peer-reviewed studies and numerous randomized controlled trials. The goal of Big Health is to make effective mental health care accessible to individuals through partnerships with employers and health plans.

San Francisco, CaliforniaHeadquarters

2010Year Founded

$125.5MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

51-200Employees

Benefits

Health care - We provide 100% employee coverage for medical, vision, and dental. Plus, free access to Sleepio for poor sleep, Daylight for worry and anxiety, and additional mental health benefits.

Time off - We take balance seriously. Employees get 20 days of PTO plus eight holidays, a year-end week off, and Flex Fridays. Employees also receive 10 days of paid sick leave per year.

Professional development - Employees receive a $1k USD or £800 stipend — plus five paid days off — for professional development, plus a stipend for their work-from-home setup.

Retirement savings - US Employees are eligible to participate in a 401(k) program with company match, and UK employees receive a pension program with NEST.

Team building - Apart, but never alone. We host an annual Summit in-person at our SF HQ (virtual when needed), and regular social events to keep bonds strong.

Family - Employees are eligible for parental leave on day one. Dependents are eligible for 50% coverage on our medical, vision and dental plans, plus access to Sleepio and Daylight.

Risks

Increased competition from similar digital health platforms may dilute market share.

Integration challenges from Limbix acquisition could affect operational efficiency.

Rapid expansion into adolescent mental health may stretch resources and divert focus.

Differentiation

Big Health offers non-drug, evidence-based digital therapeutics for mental health issues.

The company has over 90 peer-reviewed publications, including 18 randomized controlled trials.

Big Health's products, Daylight and Sleepio, are clinically validated for anxiety and insomnia.

Upsides

Partnership with Grow Therapy enhances platform with integrated provider network for comprehensive care.

Acquisition of Limbix expands offerings to include adolescent mental health solutions like SparkRx.

Inclusion in Evernorth Digital Health Formulary increases access to Daylight and Sleepio.

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