Director of Product Engineering at ASAPP

Mountain View, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Customer ExperienceIndustries

Requirements

10+ years of experience in the software engineering industry
Impressive leadership experience building and growing high-performing, geographically dispersed teams
Demonstrated experience creating reliable and scalable applications with great user experiences
Technical knowledge on full-stack application development and best practices for technical architecture
Exceptional strategic and operational know-how, with an ability to be pragmatic and to adapt quickly in demanding and dynamic environments
Success partnering with cross-functional partners, and an ability to positively influence teams, customers, colleagues, and sponsors and communicate complex concepts at varying levels of knowledge and technical understanding
Bachelor’s degree in Computer Science or related field, or equivalent experience

Responsibilities

Lead, develop, motivate, and inspire our Product Engineering teams
Be a key partner and establish effective relationships with our Product and Design teams to help build innovative features with a focus on delivering a great user experience
Foster a healthy and collaborative culture that embodies ASAPP's values
Ensure your teams deliver extraordinary output, and continuously seek ways to make an outsized impact
Help to set direction for the teams, anticipating strategic and scaling-related challenges via thoughtful long-term planning

Skills

Key technologies and capabilities for this role

TypeScriptReactGraphQLNodeJSGoRedisMySQLFull-Stack Development

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This is a hybrid role with weekly in-office responsibilities at our offices in New York City and Mountain View.

What technical skills are required for this position?

The role requires technical knowledge on full-stack application development with our stack of TypeScript, React, and GraphQL for frontend, and TypeScript + NodeJS or Go backend services using Redis and MySQL, plus best practices for technical architecture.

What experience level is needed for the Director of Product Engineering role?

Candidates need 10+ years of experience in the software engineering industry and impressive leadership experience building and growing high-performing, geographically dispersed teams.

What is ASAPP's company culture like?

ASAPP values customer obsession, purposeful speed, ownership, relentless focus on outcomes, working in tight skilled teams, clarity over complexity, and continuous evolution through curiosity, data, and craftsmanship.

What makes a strong candidate for this Director of Product Engineering role?

Strong candidates are technologists and problem solvers with 10+ years of software engineering experience, impressive leadership of high-performing geographically dispersed teams, and expertise in full-stack development who thrive in fast-paced environments and love collaborating.

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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