Director of Operations - Opening Team at Level99 Entertainment

Orlando, Florida, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Gaming, HospitalityIndustries

Requirements

Strategic business leader capable of diving into daily details and serving as an expert on every role within the organization
Ability to lead by example day-in and day-out
Experience managing a team of 100+ team members across food & beverage, entertainment operations, event operations, and maintenance
Commitment to detail and ability to work across all levels of the organization
Highly collaborative, working alongside teammates from multiple disciplines

Responsibilities

Lead, direct, and manage all aspects of day-to-day venue operations, including ensuring a customer-first experience and developing/managing all team members (scheduling, compliance, standards/performance, and policies)
Lead the management and improvement of the financial performance of the unit, executing a cadence of daily, weekly, and period-frequency projects while ensuring operating standards are maintained (e.g., sales forecasting, scheduling, inventory, local vendor relations)
Ensure best-in-class hospitality experience and team member satisfaction
Monitor and develop team member performance, particularly the leadership team, including providing supervision and professional development, scheduling, conducting counseling and evaluations, and delivering recognition and reward
Recruit, hire, and train team members, overseeing the success and development of 100+ individuals at the venue
Oversee service quality, operational efficiency, guest satisfaction, standards compliance, and service and financial measurements
Support the development and lead the execution of the Level99 operations playbook, ensuring standards are consistently upheld across venues
Identify operational performance, productivity, and efficiency gaps, implement measures to correct deficiencies, and communicate learnings across the organization for consistency and best-in-class operations
Travel (as necessary) between venues and to the Support Center to enhance overall team collaboration, leverage learnings, and best practices

Skills

Key technologies and capabilities for this role

Operations ManagementTeam LeadershipCustomer ExperienceFinancial ManagementStaff TrainingVenue OperationsHospitality ManagementBar OperationsRestaurant Operations

Questions & Answers

Common questions about this position

What is the team size this role will lead?

The Director of Operations will lead a team of 100+ team members.

Is this position remote or on-site?

This is an on-site role at the Level99 venue in Disney Springs, FL, managing daily operations of the physical location.

What key skills are needed for this Director of Operations role?

The role requires strong leadership to manage teams and operations, commitment to detail in financial performance and daily tasks, strategic business leadership, and the ability to work collaboratively across disciplines while leading by example.

What is the company culture like at Level99?

The team is highly collaborative, focused on providing extraordinary hospitality experiences, maintaining high performance standards, and working across multiple disciplines to achieve optimal results.

What makes a strong candidate for this position?

A strong candidate is a strategic business leader who dives into daily details, leads by example as an expert in every role, commits to detail for financial results, and fosters a collaborative, high-performing team environment.

Level99 Entertainment

Entertainment venue with team challenges and dining

About Level99 Entertainment

Level99 is an entertainment venue that offers a unique experience for groups of 2-6 players in Natick, MA and Providence, RI. The venue features over 40 rooms, each designed with different physical and mental challenges, allowing players to engage in an open-world game environment. In addition to the game rooms, Level99 includes the Night Shift Beer Hall and the Night Shift Tap Room & Kitchen, where guests can enjoy craft drinks and a brewery-style dining experience. Unlike other entertainment options, Level99 combines both physical and mental challenges with high-quality food and beverages, targeting adults looking for something different. The company generates revenue through ticket sales for the game challenges and food and beverage sales. With significant venture backing, Level99 is in a growth phase, aiming to expand its offerings and reach more guests while providing a fun and engaging atmosphere.

Natick, MassachusettsHeadquarters

2021Year Founded

VENTURE_UNKNOWNCompany Stage

EntertainmentIndustries

51-200Employees

Risks

Rising competition from similar venues could dilute Level99's market share.

Economic downturns may impact discretionary spending on entertainment.

Local zoning challenges could delay new venue openings in areas like West Hartford.

Differentiation

Level99 offers a unique blend of physical and mental team challenges.

The venue includes a craft beer hall and authentic brewery dining experience.

Level99 spans over 48,000 square feet with more than 40 distinct challenge rooms.

Upsides

Increased interest in experiential dining and entertainment post-pandemic boosts Level99's appeal.

The rise of 'competitive socializing' venues aligns with Level99's business model.

The expanding craft beer market supports Level99's beverage offerings.

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