Director of Northeast Operations at Collectors

Jersey City, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Collectibles, Grading and AuthenticationIndustries

Requirements

Experience leading end-to-end on-site operations (pre-arrival logistics through inventory, processing, storage, and outbound shipping)
Ability to direct multiple integrated departments through subordinate managers and supervisors
Proven track record in scaling operations from thousands to tens of thousands of unique items per year, including capacity planning, workflow design, staffing, and technology support
Expertise in driving Safety, Quality, Productivity, Throughput, and service KPIs with operating mechanisms and review cadences
Strong skills in production planning, coordination, goal-setting, and translating priorities into executable work plans
Continuous improvement (CPI) mindset to increase throughput, efficiency, and quality while standardizing scalable processes
Capability to build high-ownership culture emphasizing urgency, workplace pride, and operational discipline
Experience developing leaders and teams in partnership with HR/People team
Proficiency in managing site risks (safety, security, insurance) through cross-functional collaboration
Partnership experience with Product, Engineering, Real Estate & Facilities, Customer Support, and Sales
Ability to cascade functional strategy, ensure operational effectiveness, make final decisions on implementation, and manage multi-department budgets
Leadership through subordinate managers, setting methods, techniques, and evaluation criteria
Strong communication skills with senior stakeholders to reconcile views and drive business results
Commitment to leading by example as a champion of company policies (safety, attendance, security)
Alignment with company values: Lead With Integrity, Collector Obsession, Every Item is Special, Get It Right, Bring Out the Best in Everyone, Be Kind, Start With Why

Responsibilities

Own on-site production and logistics end-to-end (pre-arrival through shipping), balancing throughput, cost, and quality (grading out of scope)
Scale operations to meet growth targets from thousands to tens of thousands of unique items per year
Own and deliver Safety, Quality, Productivity, Throughput, and service KPIs, establishing accountability mechanisms
Provide production planning and coordination, setting goals and executable work plans for multi-team operations
Drive continuous improvement to increase throughput, efficiency, and quality; define and standardize scalable processes
Build a high-ownership culture valuing urgency, workplace pride, and operational discipline
Develop leaders and teams with the People team, enhancing skills, engagement, and business alignment
Manage site risk across safety, security, and insurance via cross-functional collaboration
Partner with Product and Engineering to implement tech solutions for operational gains
Cascade functional strategy, ensure operational effectiveness, and manage multi-department budgets
Lead through subordinate managers across departments, setting methods and evaluation criteria
Communicate with senior stakeholders to drive results and meet schedules/budgets
Lead by example and champion company policies on safety, attendance, and security
Embody company values in all operations and culture-building

Skills

Operations Management

Logistics

Inventory Management

Capacity Planning

Workflow Design

Staffing

KPI Management

Safety

Quality Control

Productivity

Throughput Optimization

Cross-Functional Collaboration

Collectors

Authenticates and grades collectibles items

About Collectors

Collectors.com specializes in the authentication and grading of valuable collectibles, including coins, sports cards, and memorabilia. The company assesses the condition and authenticity of these items, which is essential for determining their market value. Using advanced technologies like computer vision and machine learning, Collectors.com automates the grading process, enhancing both speed and accuracy. This service is crucial for individual collectors, dealers, and investors who want to ensure the quality of their items. Unlike many competitors, Collectors.com not only provides grading services but also offers a subscription model for access to valuable data insights on collectible prices and trends. The company's goal is to support the growing demand for collectible authentication while ensuring employee well-being through competitive benefits.

Santa Ana, CaliforniaHeadquarters

1986Year Founded

$100MTotal Funding

POST_IPO_DEBTCompany Stage

Data & Analytics, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Health Insurance

401(K) Company Match

Paid Vacation

Paid Holidays

Employee Discounts

Flexible Work Hours

Fun Working Environment

Risks

Rising competition from Beckett Grading Services threatens market share.

Counterfeit collectibles pose a threat to Collectors' credibility.

Economic downturns may reduce demand for Collectors' services.

Differentiation

Collectors integrates AI and machine learning for precise grading and authentication.

Partnerships with eBay and GameStop enhance Collectors' market reach and service offerings.

Collectors offers a comprehensive marketplace with grading, vaulting, and selling services.

Upsides

Increased interest in digital collectibles boosts demand for authentication services.

Fractional ownership trends create new opportunities for grading and authentication.

Growing popularity of online marketplaces expands Collectors' service reach.

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