Director of Customer Success at Evisort

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Dentistry, Healthcare, SaaSIndustries

Requirements

Proven experience owning churn and NRR metrics with demonstrable impact
Expertise in building and scaling CS frameworks for both SMB and enterprise customers
Strong background in onboarding optimization and time-to-value reduction
Executive-level communication skills for managing renewals, QBRs, and strategic relationships
Experience working with DSOs, dental labs, or healthcare technology is a strong advantage
Strategic, data-driven thinker with a passion for building scalable success operations
Empathetic, customer-first mindset combined with commercial acumen and growth focus

Responsibilities

Own the full post-sale lifecycle: onboarding → adoption → retention → expansion
Drive measurable improvements in NRR (Net Revenue Retention), churn reduction, and customer satisfaction
Create and execute customer success playbooks tailored for both PLG (Product-Led Growth) and enterprise accounts
Build scalable onboarding processes that shorten Time-to-Value (TTV) and accelerate adoption
Lead QBRs (Quarterly Business Reviews) and renewal discussions with enterprise clients and DSOs (Dental Service Organizations)
Partner with Product and Engineering teams to build strong feedback loops that influence the roadmap
Collaborate with Operations and Support teams to streamline escalations and resolution processes
Align with Sales on upsell and expansion strategies to drive account growth
Champion the customer voice across the organization to ensure every decision adds value
Build, coach, and mentor a high-performing Customer Success team
Define clear KPIs, dashboards, and reporting structures to monitor customer health and success metrics
Implement systems and tools to scale processes effectively across global teams

Skills

Key technologies and capabilities for this role

Customer SuccessOnboardingCustomer RetentionNet Revenue RetentionChurn ReductionQBRsRenewalsPLGEnterprise AccountsTeam LeadershipMentoringKPIsDashboardsCross-Functional CollaborationUpsellAccount Expansion

Questions & Answers

Common questions about this position

Is this role remote or on-site?

The role is on-site at the BGC, Taguig – Manila Office.

What experience is required for this position?

Proven experience owning churn and NRR metrics with demonstrable impact, expertise in building and scaling CS frameworks for both SMB and enterprise customers, strong background in onboarding optimization and time-to-value reduction, and executive-level communication skills for managing renewals, QBRs, and strategic relationships are required.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like?

The company emphasizes a team culture where you join a passionate team, with a customer-first mindset, and offers meaningful impact in shaping global dental care along with leadership opportunities to build a world-class Customer Success function.

What makes a strong candidate for this role?

A strong candidate has experience with DSOs, dental labs, or healthcare technology, is a strategic data-driven thinker passionate about scalable success operations, and combines an empathetic customer-first mindset with commercial acumen and growth focus.

Evisort

AI-powered contract analytics and management

About Evisort

Evisort provides AI-powered contract analytics and lifecycle management services to help businesses manage their contracts more efficiently. The company's technology has been trained on over 11 million contracts, allowing it to analyze a vast amount of contract data with high accuracy. This capability enables clients to search and review contracts significantly faster, reportedly improving efficiency by over 93%. Evisort serves a diverse range of clients, including sales operations directors, CFOs, and legal operations directors from various industries, helping them focus on closing deals instead of dealing with paperwork. Unlike traditional contract management solutions, Evisort's services also provide insights into contractual security risks and streamline vendor audits. The goal of Evisort is to protect and accelerate its clients' businesses by reducing the time spent on contract management and minimizing risks.

San Mateo, CaliforniaHeadquarters

2016Year Founded

$151.4MTotal Funding

SERIES_CCompany Stage

Data & Analytics, AI & Machine Learning, LegalIndustries

51-200Employees

Benefits

Unlimited PTO

Medical, dental, & vision

Remote-first work

Holiday shutdown

Wellness resources

Team events

Risks

Workday acquisition may disrupt existing client relationships and service delivery.

Partnership with Icertis may create conflicts of interest affecting market positioning.

Document X-Ray(TM) may face adoption resistance or technical issues impacting satisfaction.

Differentiation

Evisort uses AI to analyze over one billion contract data points accurately.

Evisort's Document X-Ray(TM) offers unprecedented visibility into contract agreements.

Evisort's AI technology transforms legal challenges into strategic opportunities for businesses.

Upsides

Evisort's acquisition by Workday enhances platform capabilities and customer base.

Partnership with Icertis could lead to innovative solutions and market expansion.

Recognition as a 'Top Performer' highlights strong market position and customer satisfaction.

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