Director of Customer Success - Competitive at Hudl

Lincoln, Nebraska, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Sports Technology, SaaSIndustries

Requirements

5+ years of progressive leadership experience in Customer Success, Account Management, or a related role within a SaaS or high-growth technology company, including 3+ years of leading and scaling teams of managers or individual contributors
Demonstrable business acumen and a proven track record of owning and achieving revenue targets, specifically Net Revenue Retention and Gross Revenue Retention
Highly skilled in interpreting product usage data, customer sentiment (like NPS and CSAT), and financial reporting to drive strategic action
Proven ability to communicate influentially, shifting from troubleshooting issues with end-users to presenting retention forecasts to senior leadership, winning trust, influencing stakeholders, and driving organizational change
Deep understanding of the high school or youth club sports industry landscape, perhaps as a former coach, athletic director, or sports tech professional
Lives near or is open to relocating to Lincoln or Omaha, Nebraska, with ability to be in the office a majority of the week

Responsibilities

Own the retention strategy by developing, optimizing, and directing a Customer Success Program focused on driving portfolio engagement, minimizing logo churn (Gross Revenue Retention), and finding opportunities for expansion (Net Revenue Retention)
Lead and scale the team by recruiting, mentoring, and leading a high-performing team of Customer Success Managers and their Leads/Managers, fostering a culture of empathy, accountability, and high performance
Serve as the executive "voice of the customer" by collaborating with Product to influence the roadmap, with Sales and Support to ensure smooth handoffs, and with Marketing to identify advocacy opportunities
Improve processes by redefining, supervising, and ensuring adoption of key processes, including the Sales-to-CSM-to-Support handoff, customer onboarding, and customer Quarterly Business Reviews (QBRs)

Skills

Customer Success

Retention Strategy

Revenue Retention

Team Leadership

Recruiting

Mentoring

Customer Experience

Product Collaboration

Sales Alignment

Strategic Planning

Hudl

Video analysis tools for sports teams

About Hudl

Hudl provides tools for sports teams to capture, analyze, and learn from video and data. Their platform serves over 230,000 teams across 40 sports, including high school clubs and professional athletes. The service operates on a subscription model, offering performance analysis tools, AI-powered cameras for video capture, and online streaming for games. These smart cameras can livestream and record games, utilizing AI to ensure comprehensive coverage. Hudl also includes features for player recruitment, helping athletes connect with scouts and colleges. The company aims to enhance the growth of athletes, coaches, and teams by providing easy access to valuable information, ultimately maximizing their performance.

Lincoln, NebraskaHeadquarters

2006Year Founded

$115.6MTotal Funding

SERIES_DCompany Stage

Consumer Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Free lunch (everyday!)

Free snacks, soda & coffee

New hire graduation

$5 t-shirts

Anniversary gifts

Casual dress code

Fantasy football & march madness brackets

Pop-a-shot

3-on-3 basketball tourney

Unlimited vacation

401(k)

Social events committee

Birthday bagels & donuts

Hudl helps

Hudl works smarter

Annual retreat

Free tickets to div. 1 & nfl games

Computer stipend

Risks

Increased competition from Atavus could impact Hudl's market share in education.

Departure of Dan Hill may lead to strategic challenges in global expansion.

Investor hesitance towards AI startups could affect Hudl's funding opportunities.

Differentiation

Hudl offers AI-powered cameras for automated video capture and analysis.

The platform provides recruitment tools to help athletes get noticed by scouts.

Hudl's subscription model caters to entire athletic departments, enhancing accessibility.

Upsides

Partnership with Atavus enhances player safety and performance through data-driven insights.

Investment from Nelnet indicates increased funding opportunities for Hudl's innovation.

Strategic acquisition of StatsBomb strengthens Hudl's professional sports solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free