Director of Customer Success at Hippocratic AI

Palo Alto, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Artificial IntelligenceIndustries

Requirements

8–12+ years of experience in healthcare, including 5+ years in customer-facing leadership roles working with or within health systems
Proven ability to lead and develop teams managing enterprise accounts and drive impact across large, matrixed provider organizations
Deep knowledge of clinical workflows, operational processes, and care delivery models (especially nursing or revenue cycle)
Experience leading cross-functional initiatives in a startup or high-growth technology environment
Strong executive presence and communication skills

Responsibilities

Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
Serve as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact
Guide change management strategies and influence adoption across complex health system environments
Codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation
Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

Skills

Key technologies and capabilities for this role

Customer SuccessExecutive Client ManagementTeam LeadershipSolution DeploymentWorkflow AdoptionMetrics DevelopmentProcess ScalingHealthcare PartnershipsEnterprise RelationshipsPlaybook Creation

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite role based in Palo Alto, requiring work five days a week. Only candidates who are currently local or willing to relocate will be considered.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills and experience are required for the Director of Customer Success role?

The role requires healthcare expertise, experience leading Customer Success teams in startup environments, executive-level client relationship management with health system leaders like CNOs and CMIOs, and skills in enterprise implementations, change management, and cross-functional collaboration.

What is the company culture like at Hippocratic AI?

The culture emphasizes accountability, collaboration, and continuous improvement, with a player-coach leadership style in a fast-paced startup environment focused on innovative healthcare AI.

What makes a strong candidate for this position?

Strong candidates are healthcare-savvy leaders with experience thriving in startups, capable of managing executive client relationships, leading teams as a player-coach, and driving enterprise implementations and change management.