Director of Clinician Growth and Support at Talkiatry

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Telehealth, HealthcareIndustries

Requirements

Strategic operator with 5-10 years’ experience in healthcare operations, clinician enablement, or process transformation
Cross-functional leader skilled at aligning diverse teams toward a shared mission
Builder who thrives in ambiguity, equally comfortable diving into workflows or zooming out to shape the system
Data-driven problem solver with strong analytical and process improvement skills (SQL and Excel proficiency required)
Passionate about mental health, clinician empowerment, and advancing Talkiatry

Responsibilities

Own the end-to-end clinician experience - from onboarding to tenured - ensuring every clinician feels equipped, connected, and inspired to deliver exceptional care
Design programs that make Talkiatry the most clinician-centered organization in mental health
Lead change management across functions - bringing together Regulatory, Licensing, Operations, and Product to make transformation stick
Rebuild the new hire activation process to deliver smooth, on-time starts, rapid ramp-up, and lasting engagement
Map and reimagine workflows across the clinician lifecycle, identifying friction points and transforming them through automation, AI, and smart process design
Build data visibility into every touchpoint, using dashboards and intelligent systems to predict risks, measure ramp success, and ensure operational reliability
Partner cross-functionally with Product, Regulatory, Licensing, and Clinical Leadership to scale support systems with consistency and excellence
Manage and mentor a dynamic support team that operates with empathy, efficiency, and dedication to excellence
Create a culture where curiosity, experimentation, and accountability thrive

Skills

Key technologies and capabilities for this role

Clinician OnboardingProgram ManagementClinician RetentionTelehealth OperationsAutomationLeadershipMental Health CareStakeholder ManagementSystems DesignInnovation

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

What are the main responsibilities of the Director of Clinician Growth and Support?

You will own the end-to-end clinician experience from onboarding to tenured, design clinician-centered programs, lead change management across functions, rebuild new hire activation processes, reimagine workflows with automation and AI, build data visibility, and partner cross-functionally.

What leadership skills are needed for this role?

The role requires skills in leading and inspiring teams, managing a dynamic support team with empathy and efficiency, mentoring, and leading change management across multiple functions.

What is the company culture like at Talkiatry?

Talkiatry emphasizes a clinician-centered approach, putting clinicians at the heart of high-quality mental health care, with a human-centered philosophy, innovative technology, and a focus on making clinicians feel supported, connected, and inspired.

What makes a strong candidate for this role?

A strong candidate will have experience leading clinician support in telehealth or mental health, expertise in process design, automation, AI, change management, cross-functional partnership, and team leadership with empathy and dedication to operational excellence.

Talkiatry

Provides virtual psychiatric care services

About Talkiatry

Talkiatry provides psychiatric care services through a telehealth platform, focusing on mental health support. Clients seeking help can easily check if their insurance is accepted and complete an online assessment, which helps match them with a suitable psychiatrist from Talkiatry's team. This allows clients to have their first virtual visit within days, making mental healthcare more accessible. Unlike many competitors, Talkiatry's services are covered by insurance, reducing the financial barriers often associated with mental health care. The goal of Talkiatry is to offer convenient and empathetic psychiatric care, led by a diverse team of experts, to help clients on their journey to better mental health.

New York City, New YorkHeadquarters

2019Year Founded

$192.6MTotal Funding

DEBTCompany Stage

HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Holidays

Paid Parental Leave

Flexible Work Hours

Remote Work Options

Risks

Increased competition from other telehealth platforms may affect market share.

Reliance on insurance reimbursements poses financial risks with policy changes.

Rapid expansion could lead to operational challenges and quality control issues.

Differentiation

Talkiatry offers insurance-covered virtual psychiatric care, enhancing accessibility for patients.

The company partners with ERC Pathlight to provide specialized care for eating disorders.

Talkiatry's diverse clinical team ensures personalized care across various mental health needs.

Upsides

Talkiatry's value-based care model improves health outcomes and reduces costs.

The partnership with Biogen expands services to address postpartum depression effectively.

Growing telehealth adoption boosts demand for Talkiatry's services.

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