Director of Client Relations at Earnest

Denver, Colorado, United States

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$100,000 – $130,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

PackagingIndustries

Requirements

Proven B2B outside sales success
Experience managing (inferred from context of leading sales teams)

Responsibilities

Motivate and manage a team of B2B Client Relationship Managers (outside sales reps)
Drive performance, accountability, and professional development for the team
Coach the team in sales strategies, tools, and account planning
Lead monthly sales meetings and conduct regular reviews to keep goals on track
Serve as the go-to sales leader for the region—internally and externally
Build authentic, lasting relationships with business clients
Represent Ernest at appreciation events, sports outings, and client meetings
Partner with supplier reps to drive value and strengthen relationships
Guide and support Client Relationship Managers in hunting for new business and growing key accounts
Equip the team to uncover client needs, deliver customized solutions, and build long-term loyalty
Coach CRMs to deepen account penetration and maximize GTM growth across their portfolios
Act as a strategic partner in removing roadblocks, navigating client challenges, and ensuring successful outcomes
Create and execute a yearly business plan focused on profitable growth
Recommend process improvements to elevate the sales function
Support company policies related to credit, collections, pricing, and more
Approve pricing deviations and oversee sales promotions, campaigns, and contests

Skills

Key technologies and capabilities for this role

B2B SalesSales LeadershipTeam ManagementClient RelationsBusiness DevelopmentAccount ManagementSales CoachingTerritory Management

Questions & Answers

Common questions about this position

What is the salary range and compensation for this role?

The salary range is 100 - 130k base plus bonus and perks.

Is this position remote or does it require being in a specific location?

The position is based in Denver, CO with a sales territory covering a 100 miles local radius.

What skills and experience are required for the Director of Client Relations role?

The role requires experience leading and motivating a B2B sales team, building authentic client relationships, driving new business development and account growth, and coaching in sales strategies.

What is the company culture like at Ernest?

Ernest emphasizes an exceptional culture focused on fun, learning proven methods, a proactive approach, and treating people like family with awesome people.

What makes a strong candidate for this position?

A strong candidate is a talented and driven sales leader who can inspire teams, build deep client relationships, lead in various settings from boardrooms to cold calls, and drive growth through new business and account expansion.

Earnest

Provides low-interest student and personal loans

About Earnest

Earnest provides financial services focused on student loan refinancing, private student loans, and personal loans. The company uses advanced data analysis and underwriting software to assess each client's financial situation, allowing them to offer low-interest rates tailored to individual needs. Clients can select flexible repayment plans that suit their financial circumstances, making it easier to manage their debt. Unlike many competitors, Earnest continuously adjusts its rates based on market conditions to remain competitive. The goal of Earnest is to help financially responsible individuals effectively manage their educational and personal debt.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$123.5MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Home Office Stipend

Phone/Internet Stipend

Tuition Reimbursement

Paid Vacation

Parental Leave

Company Equity

Risks

Increased competition from fintech startups could erode market share.

Rising interest rates may decrease demand for refinancing options.

Potential regulatory changes could increase operational costs.

Differentiation

Earnest uses data-driven underwriting beyond traditional credit scores.

Offers flexible repayment plans tailored to individual financial situations.

Maintains a digital-first approach for loan applications and management.

Upsides

Increased demand for digital financial services boosts Earnest's online platform.

Alternative credit scoring models support Earnest's data-driven approach.

Growing trend of student loan refinancing aligns with Earnest's core offerings.

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