Responsibilities

The Director of Care Management will lead and nurture teams including Care Coordination, Care Navigation, Case Management, Transition Coordination, Service Coordination, HRSN, and support teams, fostering diversity and inclusion, and providing training and advancement opportunities. They will oversee departmental post-award activities, develop and implement strategies to support Members’ goals for aging at home, and collaborate with plan leadership on process improvements and operational efficiencies. The Director will ensure compliance with contract, CMS, and HFS policies, oversee data sharing for whole-person care, and foster relationships with stakeholders. They will manage departmental budget, participate in collaborative meetings, review data to identify care gaps, and implement solutions to address these areas.