Senior Program Manager, Provider Operations

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

As a Senior Program Manager within Interwell Health's Provider Operations Team, you will lead a team of Program Managers. The team acts as a liaison between the provider network and nephrology practices, facilitating a smooth transition to Value-Based Care. This role requires leadership skills, patience and adaptability, a diligent work ethic, excellent communication skills, and the ability to work independently and collaboratively with external partners and internal, cross-functional teams. The candidate should be a self-starter with a passion for the field and willing to grow within their career.

Responsibilities

• Act as the Subject Matter Expert (SME) of intricate Value-Based Care Programs and/or agreements, including:
  • CMS Kidney Care Contracting
  • IWH Payor Agreements
  • IWH Practice Participation Agreements
• Effectively communicate complex information in a clear, and concise manner to both internal and external stakeholders through meetings and presentations.
• Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through.
• Investigate and resolve any issues or concerns in a prompt and effective manner.
• Assist our nephrology partners in achieving success within value-based care by uncovering valuable insights within data and identifying opportunities and strategies for improvement.
• Execute company initiatives, ensuring the timely completion of deliverables.
• Maintain accurate documentation of provider interactions/visits is maintained in Sales Force or, as directed by IWH, in any other designated tool.
• Ensure your team delivers timely training and/or onboarding to Network Providers as new information is available.
• Support and mentor Program Managers to maximize growth and team performance.

Requirements

• Education: Bachelor’s degree required; Advanced Degree desirable
• Experience: Experience leading teams to successful outcomes
• Industry Experience: Experience working with physicians and practices, nephrology-specific experience a plus
• Travel: Must be willing to travel up to 50%
• Skills:
  • Superior attention to detail and exceptional follow-through
  • Independent and proactive approach, showcasing dedication to continuous learning
  • Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams

Application Instructions

• Not specified in the provided text.

Company Information

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare—with the expertise, scale, compassion, and vision to set the standard for the industry and help patients live their best lives. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!