[Remote] Director of Account Management at Roofr

Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, CRM, Construction TechIndustries

Requirements

7+ years in B2B SaaS customer/account management, with at least 3+ years leading AM or post-sale revenue teams at a high-growth startup
Proven success owning NRR, renewal, and expansion revenue targets
Experience building and scaling account management teams from early stages
Expertise operationalizing layer-cake, segmentation, and high/low-touch customer engagement models
Strong background in expansion + upsell motions, commercial negotiation, and value realization strategies
Data-driven mindset with the ability to forecast accurately and build scalable processes
Exceptional cross-functional collaboration skills and experience partnering with Product, Sales, CS, and RevOps
Ability to thrive in a fast-paced environment at a high-growth B2B SaaS startup

Responsibilities

Build, lead, and scale the Account Management function (team of ICs + future team leads)
Develop the long-term AM strategy aligned with Roofr’s expansion, upsell, retention, and customer engagement goals
Design, implement, and operationalize a layer-cake model and customer segmentation framework to optimize touchpoints across customer tiers
Partner closely with CS, Sales, Product, RevOps, and Marketing to ensure seamless customer handoffs and a unified customer journey
Own net revenue retention (NRR), expansion ARR and account growth KPIs
Drive high-impact expansion and upsell programs that deliver meaningful revenue growth
Build forecasting models, renewal processes, and account planning frameworks in partnership with RevOps
Establish rigorous and repeatable account review cadences and strategic QBR frameworks
Recruit, hire, and develop a high-performing Account Management team
Create scalable processes, playbooks, enablement materials, and performance metrics aligned to ARR expansion goals
Coach the team on strategic account planning, value realization, and commercial negotiation
Partner with RevOps to refine compensation plans, territory alignment, and customer segmentation
Implement tooling, dashboards, and workflows to increase efficiency and predictability across the AM motion
Identify gaps in the customer lifecycle and proactively design solutions to improve adoption, retention, and expansion

Skills

Account Management

Revenue Growth

Upsell

Cross-sell

Customer Segmentation

Layer-cake Model

Sales Playbook

B2B SaaS

Team Building

Retention Strategy

Customer Engagement

Data-driven

Strategic Planning

Roofr

Sales platform for roofing contractors

About Roofr

Roofr provides a sales platform designed specifically for roofing contractors, helping them improve their sales processes and streamline operations. The platform offers several key products, including roof measurement reports that deliver accurate data within 24 hours, estimation tools that allow users to create quotes quickly, and professional proposal generation that enables roofers to share visually appealing proposals with clients easily. Roofr also includes a roofing calculator for lead generation and offers a variety of resources such as blogs and tutorials to support its users. Unlike competitors, Roofr focuses exclusively on the roofing industry, providing tailored solutions that save time and enhance professionalism. The company's goal is to simplify the sales process for roofers, making it faster and more efficient.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$42.6MTotal Funding

SERIES_ACompany Stage

Industrial & Manufacturing, Enterprise SoftwareIndustries

51-200Employees

Benefits

Medical, dental & vision insurance

Remote first with support for autonomous work

1 Friday off per month

Company wide paid shutdown between Christmas and New Years

Flexible and unlimited time off

12 annual holidays

Learning & development opportunities

Monthly co-working space reimbursement

Home office setup & reimbursement

2 retreats per year and great team building activities

Risks

Increased competition from platforms like HOVER and EagleView offering similar services.

Over-reliance on satellite imagery may lead to inaccuracies in cloudy regions.

Rapid expansion may challenge service quality and customer support.

Differentiation

Roofr uses satellite imagery for instant roofing estimates, enhancing speed and accuracy.

Roofr's platform offers professional proposals with client signature capture, streamlining approvals.

Roofr provides a comprehensive sales platform tailored specifically for roofing contractors.

Upsides

Roofr raised $23.5M in Series A+ funding, boosting growth and development.

Partnership with CertainTeed enhances Roofr's market reach and contractor support.

Integration with CompanyCam improves project management and digital sales solutions.

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