ServiceNow

Director, Monetization Strategy

San Diego, California, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, IT Management, Risk Management, Security OperationsIndustries

Requirements

Candidates should have experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. A minimum of 4 years of experience leading and managing teams is required, along with 8+ years in the enterprise technology industry focusing on strategic planning, pricing, product management/strategy, and/or management consulting. Specific experience in packaging and pricing software businesses for at least 3 years is also necessary. Strong communication and presentation skills are essential, with the ability to tailor them for senior executive and line management audiences.

Responsibilities

The Director, Monetization Strategy will determine, support, and execute monetization strategies for ongoing and new innovations across Technology Workflow Business Units, including IT, risk management, and security operations products. This role involves driving prioritization and clarity of pricing and packaging strategies across these units, working cross-functionally with product, GTM, and operational stakeholders to ensure alignment with the corporate strategic roadmap. Responsibilities include preparing product leaders for Pricing Committee approval reviews with robust pricing proposals, providing key monetization strategy inputs into Business Unit 3-year strategic plans, and driving strategic pricing analytics and insights from data and market analyses. The role also entails leading customer/market studies on feature value, packaging, and pricing, transforming key insights into actionable recommendations, communicating findings to stakeholders and senior executives, and driving productivity and scale for a core team of direct reports.

Skills

Monetization Strategy
Pricing Strategy
Product Management
Go-to-Market Strategy
Strategic Planning
Data Analysis
Market Analysis
Customer Studies
Executive Leadership Communication
Team Leadership

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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