[Remote] Director, Mid-Market Account Management at Docebo

Canada

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

10+ years of technology sales experience, preferably in SaaS or software
3–5 years of experience managing frontline sales leaders (managing managers)
Proven success leading mid-market or commercial sales teams with ACVs in the $30K–$150K range
Strong understanding of modern sales methodologies (MEDDPICC preferred) and pipeline management best practices
Demonstrated success in building, scaling, and leading high-performing sales organizations
Excellent oral and written communication skills, including executive-level presentation
Data-driven mindset with a track record of driving process discipline and forecast accuracy
Bachelor’s degree or equivalent experience
Ability and willingness to travel nationally as needed (up to 40%)

Responsibilities

Develop and execute a go-to-market strategy for the mid-market segment focused on expansion and retention
Lead, coach, and develop a team of 2-3 frontline sales managers, ensuring they drive accountability, performance, and professional growth within their teams
Hire, onboard, and retain top-performing sales leaders and account managers
Partner cross-functionally with Marketing, Customer Success, and Revenue Operations to ensure alignment on pipeline creation, forecasting, and territory coverage
Oversee accurate forecasting and pipeline management through consistent inspection and coaching
Collaborate with senior leadership to refine segmentation, coverage models, and compensation plans that support growth and scalability
Monitor team and individual performance metrics to identify trends, gaps, and opportunities for improvement
Serve as an escalation point for key deals, customer challenges, or process bottlenecks
Foster a high-performance culture centered on accountability, collaboration, and continuous improvement
Represent the mid-market organization in cross-functional leadership meetings, providing insight into performance, opportunities, and strategic initiatives

Skills

Docebo

Corporate e-learning platform with AI integration

About Docebo

Docebo creates software and support systems to assist businesses in training their employees and stakeholders. Its platform combines various learning methods, such as formal, social, and experiential learning, enhanced by artificial intelligence to make the learning experience more personalized and engaging. This approach sets Docebo apart from traditional learning management systems that focus solely on formal courses. The company primarily targets corporate clients across different industries, recognizing the growing need for effective training solutions in the corporate e-learning sector. Docebo operates on a Software-as-a-Service (SaaS) model, where clients subscribe to access its platform, allowing for flexible usage based on their needs. The company's goal is to provide a comprehensive learning platform that supports continuous employee development and adapts to the evolving demands of the workforce.

Toronto, CanadaHeadquarters

2005Year Founded

$5.6MTotal Funding

IPOCompany Stage

Enterprise Software, EducationIndustries

1,001-5,000Employees

Benefits

Paid Vacation

Employee Stock Purchase Plan

Hybrid Work Options

Remote Work Options

Risks

Dayforce's new LMS launch could increase competition in the e-learning market.

CFO transition might cause temporary instability in Docebo's financial management.

Warburg Pincus's share acquisition may lead to increased influence over company decisions.

Differentiation

Docebo integrates formal, social, and experiential learning methods, enhancing learning personalization.

The platform leverages advanced AI capabilities for dynamic and personalized learning experiences.

Docebo's SaaS model allows scalable and flexible learning solutions for corporate clients.

Upsides

Docebo's partnership with Class Technologies enhances virtual instructor-led training capabilities.

Recognition with nine Brandon Hall Awards reinforces Docebo's leadership in learning innovation.

The alliance with Deloitte supports building robust learning ecosystems for large organizations.

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