Director, Marketing Operations at Front

San Francisco, California, United States

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$215,000 – $239,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaSIndustries

Requirements

Proven experience scaling and leading a Marketing Operations team
Expertise in marketing technology stack management (HubSpot, LeanData, Qualified, Outreach, 6sense, Bizible)
Strong analytical skills with experience in data modeling, attribution, forecasting, and reporting
Experience with AI, ABM, and automation platforms
Deep understanding of lifecycle marketing, scoring, routing, and SLAs
Experience with experimentation frameworks and measurement plans
Strong understanding of campaign architecture, enrollment, and performance reporting
Experience developing and managing marketing enablement programs
Ability to partner effectively with Sales and other RevOps team members

Responsibilities

Operationally scale and lead a high‑performing Marketing Operations team
Act as a strategic advisor to marketing leadership stakeholders
Own core marketing systems and data model
Evaluate, implement, and transform the marketing technology stack
Architect lead lifecycle, scoring, routing, and SLAs
Deliver executive‑grade reporting and insights
Establish and enforce a comprehensive data governance framework
Stand up a robust experimentation framework and measurement plan
Develop and manage a marketing enablement program
Partner with Sales and other RevOps team members to align definitions, dashboards, and capacity plans

Skills

Key technologies and capabilities for this role

Marketing OperationsMarketing TechnologyData AnalysisAttributionForecastingOperational ExcellenceCross-functional CollaborationContinuous ImprovementMarketing Technology Stack

Questions & Answers

Common questions about this position

What is the salary range for the Director, Marketing Operations role?

The salary range is $215K - $239K.

Is this position remote or hybrid?

The position is hybrid.

What skills and experience are required for this role?

The role requires expertise in operational excellence, cross-functional collaboration, continuous improvement, and data-driven decision-making. Proficiency with marketing technologies like HubSpot, LeanData, Qualified, Outreach, 6sense, and attribution tools such as Bizible is essential.

What is the company culture like at Front?

Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025 and #4 on Fortune’s Best Workplaces in the Bay Area.

What makes a strong candidate for this Director, Marketing Operations position?

A strong candidate is a strategic, data-driven leader with experience scaling marketing operations, leading high-performing teams, and managing complex martech stacks like HubSpot and 6sense.

Front

Communication hub for customer relationship management

About Front

Front is a communication hub that helps businesses improve their customer relationships by providing tools for quick and personal responses to inquiries. It organizes messages from various channels, enhances team collaboration, and improves response times, making it especially useful for industries like professional services and B2B technology. The company operates on a subscription-based model, allowing it to offer scalable solutions for both small and large businesses. Front's goal is to empower companies to enhance their customer interactions through efficient communication.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$197.8MTotal Funding

SERIES_DCompany Stage

Consulting, Enterprise SoftwareIndustries

201-500Employees

Benefits

Competitive compensation - We offer compensation that matches the top talent we hire

Healthcare - We take care of your premiums for medical, dental, and vision

Flexible PTO - Take time to recharge so you can bring your best self to work

401(K) - Invest in your future by saving for retirement

Parental leave - Paid time off for birthing and non-birthing parents alike

Volunteer time off - Take time to give back to our communities

Commuter benefits - Flexible options to make getting to work a little easier

Wellness benefits - We help you prioritize your physical and mental wellness

Risks

Integration with Tai Software may face operational inefficiencies if not managed well.

Cultural clashes from Idiomatic acquisition could affect employee morale and productivity.

Public bug bounty program might expose vulnerabilities if not properly managed.

Differentiation

Front integrates AI to enhance customer insights and personalize communications.

The platform supports diverse industries, from financial services to travel.

Front's subscription model offers scalable solutions for businesses of all sizes.

Upsides

Acquisition of Idiomatic enhances AI capabilities for customer conversation insights.

Partnership with Tai Software boosts operations in the freight broker industry.

Series D funding at $1.7B valuation strengthens financial position and growth potential.

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