Director HR Shared Services at MGM Resorts International

Las Vegas, Nevada, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, GamingIndustries

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field required
Minimum 3 years of management experience in a high-volume HR Shared Services environment required
Strong leadership and decision-making skills with a proactive, solutions-oriented management style focused on delivering ROI
Demonstrated ability to build and sustain strong internal partnerships across a large, multi-unit organization
In-depth knowledge of HR operations and practices, including generalist experience and expertise in shared services models
Excellent interpersonal, customer service, and communication skills (verbal and written), with fluency in English
Ability to perform under pressure in a fast-paced environment, with flexibility for U.S. travel and the physical stamina to meet job demands

Responsibilities

Lead HR Shared Services operations by defining strategy, delivering a best-in-class employee experience, and driving performance through service level agreements (SLAs) and key operational metrics
Enhance HR technology and case management systems to streamline processes, automate workflows, and expand self-service capabilities for real-time support
Collaborate with enterprise stakeholders to align HR services with evolving business needs and shape a cohesive, company-wide employee experience
Develop and lead a high-performing team, fostering a culture of growth through ongoing training, development, and leadership support
Ensure compliance with all applicable labor laws, gaming regulations, and internal policies through rigorous process governance and oversight
Communicate the HR Shared Services vision and complex concepts effectively across all levels of the organization, adapting messaging to varied audiences
Provide strategic guidance to HR leaders enterprise-wide to ensure consistent execution of Shared Services practices and a unified employee experience

Skills

Key technologies and capabilities for this role

HR Shared ServicesService Level AgreementsHR TechnologyCase ManagementPerformance ManagementEmployee EngagementStakeholder CollaborationTeam LeadershipProcess AutomationComplianceLabor LawsGaming Regulations

Questions & Answers

Common questions about this position

What is the location for this Director HR Shared Services role?

The position is based in Las Vegas, Nevada.

What education and experience are required for this position?

A Bachelor’s degree in Human Resources, Business Administration, or related field is required, along with a minimum of 3 years of management experience in a high-volume HR Shared Services environment.

What key skills does the ideal candidate need?

The ideal candidate needs strong leadership and decision-making skills, in-depth knowledge of HR operations and shared services models, excellent interpersonal and communication skills, and the ability to perform under pressure in a fast-paced environment.

What is the company culture like at MGM Resorts International?

MGM Resorts seeks enthusiastic team players to create unique experiences in an exciting, diverse entertainment industry, championing employee engagement and a culture of open communication in alignment with the company’s Mission, Vision, and Values.

What makes a strong candidate for this Director role?

A strong candidate will have demonstrated ability to build internal partnerships across a large organization, expertise in HR shared services, and a proactive leadership style focused on ROI, employee experience, and team development.