Director, Global B2C Seller CRM at eBay

Boston, Massachusetts, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

EcommerceIndustries

Requirements

Visionary marketing leader with experience in shaping and leading global CRM strategies
Expertise at the intersection of data, technology, and customer experience
Ability to define global contact strategies and set clear performance metrics
Experience partnering cross-functionally with Product, Data Science, Analytics, and Regional Marketing teams
Skills in building dynamic test-and-learn roadmaps, accelerating automation, and personalization
Capability to ensure messages reflect authentic seller voice and needs
Experience leveraging AI for 1:1 personalized experiences at scale
Ability to own CRM performance metrics and deliver against growth KPIs (e.g., Gross Merchandise Value, engagement, action adoption)
Leadership experience in building and mentoring high-performing teams of 10+ CRM managers and campaign specialists across regions
Expertise in partnering with Data Science, MarTech, and CRM AI Transformation teams for segmentation, dynamic content, AI personalization, and experimentation

Responsibilities

Develop and lead the global CRM strategy for B2C sellers, from onboarding through retention, leveraging AI for 1:1 personalized experiences at scale
Own CRM performance metrics and deliver against clear growth KPIs (Gross Merchandise Value, engagement, action adoption)
Design the global seller lifecycle, including automated journeys and personalized communications across email and in-product messaging
Build and mentor a high-performing team of 10+ CRM managers and campaign specialists across regions
Partner with Data Science, MarTech, and CRM AI Transformation teams to advance segmentation, dynamic content, AI-powered personalization, and experimentation
Collaborate cross-functionally to deliver scalable, data-driven programs that fuel sustainable success
Shape and lead eBay’s global CRM strategy for B2C sellers, driving engagement, retention, and growth across lifecycle stages and channels

Skills

CRM

Email Marketing

Push Notifications

In-Product Messaging

Data-Driven Marketing

Customer Engagement

Marketing Strategy

Seller Growth

Personalization

Analytics

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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