Director, Event Operations at AXS

Los Angeles, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Events, Live Events, TicketingIndustries

Requirements

BA/BS Degree (4-year) in related field
IAVM Venue Management School graduate
8-10 years work experience in events management or a comparable/related field
Experienced public speaker with professional presentation skills
Experience working in a fast-paced environment, demonstrating an ability to work under pressure, multi-task, recognize problems and find solutions
Prior experience managing a large number of part-time and full-time employees
Experience in live events at varying sizes

Responsibilities

Lead and direct TSP Event Ops by planning, leading, and participating in operational meetings, ensuring smooth coordination of Guest Services activities
Serve as point of contact for LA28 functional areas relating to venue and perimeter ingress and egress, ticket resolution, and staffing for all Olympic and Paralympic venues
Advise on guest education, messaging, and guest communications through internal and external communication means
Provide leadership, support, and guidance to a team of managers and supervisors; serve as a coach and mentor to improve individual performance and personal growth
Ensure priorities in decision-making include safety compliance; make immediate decisions and communicate with staff in emergency situations
Through Venue Managers, effectively direct and manage a team of part-time Supervisors and Gate Scanning and Ticket Resolution team members; provide necessary leadership, training, support, and guidance
Empower managers and supervisory team to lead, coach, mentor, and discipline personnel as deemed necessary and in line with written department policies
Handle escalated team member issues and manage incentive programs and other initiatives to increase retention of part-time team members
Proactively plan, communicate, and execute event operational procedures for gate and perimeter scanning and ticket resolution teams, including staff deployment, post instructions, and event information notes
Demonstrate flexibility in working with functional areas and LA28 staff and providers in managing large crowds under constantly changing event environments
Implement and enforce facility, event, and client rules, regulations, policies, and procedures
Work with Head of Olympics, VP of Operations, and LA28 to establish and determine appropriate staffing levels for all events
With the Olympic vertical leadership, AXS Human Resources, and LA28, support the efforts of recruiting, hiring, and training for the gate scanning and ticket resolution teams
Serve as an expert on the American with Disabilities Act (ADA), ensuring venue and event compliance
Train venue staff to deliver inclusive service
Seek out new resources to make the arena more inclusive

Skills

Event Operations

Guest Services

Team Leadership

Staff Management

Operational Planning

Crisis Management

Venue Management

Guest Communications

Safety Compliance

Event Coordination

AXS

Global ticketing platform for events and analytics

About AXS

AXS is a global ticketing platform that utilizes integrated technology and analytics to power primary and resale marketplaces, offering best-in-class ticketing, marketing, and data technology for various events, from music clubs to major sporting events.

Los Angeles, CaliforniaHeadquarters

2011Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Consumer Software, AI & Machine Learning, Consumer GoodsIndustries

201-500Employees

Benefits

Professional Development Budget

Risks

Increased competition from emerging ticketing platforms could erode AXS's market share.

Consumer backlash against high service fees may lead to regulatory scrutiny.

Economic downturns may reduce consumer spending on live events, affecting AXS's revenue.

Differentiation

AXS integrates AI-driven analytics for enhanced ticket sales forecasting and customer insights.

AXS adopts blockchain technology for secure and transparent ticket transactions.

AXS expands virtual and hybrid event ticketing solutions for remote audiences.

Upsides

AXS partners with Lyft to offer transportation options at live events.

AXS launches Apple Wallet tickets at Red Rocks Amphitheatre, enhancing user convenience.

AXS acquires majority stake in WRSTBND to boost its global platform.

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