Director, Engagement Management at Coupa Software

United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, ProcurementIndustries

Requirements

Proven experience in leading professional services teams, ideally within SaaS or enterprise software environments
Strong background in Procure-to-Pay (P2P), Accounts Payable, Expense Management, or related domains
Demonstrated success in executive-level customer engagement and strategic project oversight
Experience with Coupa or similar platforms (e.g., Ariba, Concur, NetSuite, SAP)

Responsibilities

Represent Coupa as executive sponsor on customer engagements led by your team
Participate in steering committees and executive-level discussions to ensure strategic alignment and customer success
Act as the escalation point for delivery risks, resource challenges, and scope issues
Ensure consistent communication and alignment between customers, internal stakeholders, and delivery teams
Lead, coach, and develop a team of Engagement Managers, fostering a culture of accountability, collaboration, and continuous improvement
Conduct regular 1:1s, performance reviews, and career development planning
Support onboarding and enablement of new team members, ensuring alignment with Coupa’s delivery methodology and values
Promote knowledge sharing, standardization of best practices, and cross-team collaboration
Own team-level forecasting and resource planning to ensure accurate capacity management and delivery readiness
Drive achievement of realization targets and utilization goals across your team
Monitor project health and delivery quality, proactively identifying risks and implementing mitigation strategies
Analyze team performance metrics and customer feedback to identify improvement opportunities
Collaborate with leadership to refine delivery processes, improve scalability, and contribute to strategic initiatives
Foster a positive, inclusive, and high-performing team culture
Recognize and celebrate individual and team achievements
Encourage innovation, ownership, and continuous learning
Actively support employee engagement initiatives and promote a strong sense of purpose and connection to Coupa’s mission

Skills

Team Leadership

Project Management

Executive Sponsorship

Strategic Alignment

Steering Committees

Operational Excellence

Forecasting

Customer Satisfaction

Employee Engagement

Implementation Delivery

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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